Floor Manager - Luxury Food

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retailer is seeking an experienced Floor Manager to oversee the Fresh Luxury Food floor. You will lead and coach a dedicated team, uphold world-class customer service, and manage operations effectively during peak periods. The role comes with generous benefits including discounts, annual bonuses, and a supportive environment for career growth.

Benefits

Store and restaurant discount of up to 40%

Discretionary annual bonus up to 5% of salary

28 days holidays pro rata, extra day for birthday

Subsidised staff restaurant using premium ingredients

Defined career development scheme

Qualifications

• Experience in a fast-paced, customer-facing role, ideally within the luxury market.
• Proven experience managing team performance.
• Flexibility to work varying shifts, including weekends and bank holidays.

Responsibilities

• Manage a busy team of sales assistants and ensure operational excellence.
• Resolve escalated customer requests and lead training on product knowledge.
• Liaise with departments such as Buying, Merchandising, and HR.

Skills

Leadership

Customer Service

Communication

Time Management

Job description

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Excitingly, we are now looking for an experienced and exceptional Floor Manager to help lead our busy Fresh Luxury Food floor.

Our Floor Manager will be responsible for the tight-knit Floor team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.

As a Floor Manager, you will successfully demonstrate your ability to:

• resolve escalated customers’ requests, queries and complaints

• drive strong operational execution across their department

• apply sound planning, organisation and time management principles

• encourage personal development and coach the team on product knowledge and procedures

• demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Reporting to the Retail Manager, you will be managing a busy team of sales assistants throughout the year, which will increase significantly during the peak Christmas period.

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer fabulous benefits:

• A generous store and restaurant discount of up to 40%

• Discretionary annual bonus of up to 5% of your annual salary

• 28 days holidays pro rata (inc. bank holidays), an extra day off for your birthday and 5 extra wellbeing days off!

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• Defined development scheme to grow your career

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.