Floor Manager

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading immersive experience company is seeking an enthusiastic Floor Manager to ensure smooth operations and deliver outstanding customer service. Responsibilities include overseeing staff, managing scheduling, and addressing customer inquiries while fostering team development. Ideal candidates will bring energy and leadership, with a focus on problem-solving in a dynamic environment.

Qualifications

• 2–3 years’ customer service experience required.
• At least 1 year of experience in managing or developing people.
• Excellent communication and leadership skills expected.

Responsibilities

• Oversee daily front-of-house operations.
• Manage team scheduling for effective coverage.
• Respond to and resolve customer service inquiries.

Skills

Customer Service

Leadership

Communication

Problem Solving

Organisational Skills

Multitasking

Job description

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An immersive spy experience, Spyscape is looking for an experienced and enthusiastic Floor Manager who thrives in a fast-moving environment. Based in Covent Garden.

The Role

You’ll support the Team Leads and Brand Ambassadors, ensuring operations run smoothly while delivering outstanding customer service and championing team development.

Key Responsibilities

• Oversee daily front-of-house operations
• Screen and onboard prospective floor staff
• Manage team scheduling to ensure balanced and effective coverage
• Respond to customer service inquiries promptly and professionally
• Resolve facility or tech issues efficiently
• Gather and report guest and team feedback for continuous improvement
• Solve problems dynamically to meet business and guest needs
• Suggest, develop and implement new ideas and policies
• Collaborate with multiple departments including Events, Marketing, Finance, and Security

About You

You’ll bring warmth, energy, and leadership to every shift, with a talent for juggling priorities while keeping your team motivated and customers delighted.

• 2–3 years’ customer service experience (required)
• At least 1 year of experience in managing or developing people
• Excellent communication and leadership skills
• A proactive, detail-oriented approach to problem-solving
• Strong organisational and multitasking abilities
• Experience in managing incidents and crises