Restaurant Shift / Floor Manager

Tim Hortons; London; On-site; Full time

Job summary

Tim Hortons is seeking a passionate and experienced Restaurant Shift/Floor Manager to join their expanding team in London. This role involves leading a team to ensure exceptional customer service and operational efficiency, adhering to high standards of food hygiene. With competitive pay and opportunities for growth, you will play a crucial part in delivering an incredible customer experience within a dynamic coffee and quick-service restaurant environment.

Qualifications

• Previous experience managing restaurants is essential.
• Excellent communication and customer-focused approach.
• Flexibility to work various shifts including evenings and weekends.

Responsibilities

• Lead by example and prioritize customer satisfaction.
• Manage performance issues and provide support for staff.
• Monitor KPIs related to sales and operational standards.

Skills

Customer Service

Leadership

Communication

Teamwork

Flexibility

Education

Experience managing restaurants

Food hygiene standards

Job description

Restaurant Shift / Floor Manager

Location: W3 0PA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team permanently, ensuring we maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career path.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all restaurant operations.
• Accurately schedule staff to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support and guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times, and adjust strategies accordingly.
• Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate the team towards continuous enhancement, including employee incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and quality checks on incoming stock.
• Coordinate maintenance schedules for equipment.
• Manage inventory levels.
• Oversee opening and closing procedures.
• Maintain operational standards, including food quality, hygiene, customer experience, speed of service, and hospitality.
• Implement health and safety procedures, reporting incidents promptly to the Regional Manager.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.