Floor Manager

Frasers Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury fashion is seeking a Floor Manager to provide exceptional customer service and drive sales. The role involves leading a team, achieving KPIs, and maintaining high standards in a fast-paced retail environment. Candidates should have retail leadership experience and a passion for fashion.

Benefits

28 days holiday annually

20% staff discount

50% discount on in-store uniforms

Weekly, monthly, and quarterly bonuses

Commission-based bonuses

Long service awards

Discounted gym memberships

Qualifications

• At least 2 years of experience in a leadership role within fashion retail.
• Ability to provide inspirational, authentic, and personalized customer service.

Responsibilities

• Providing a luxury selling experience to all customers.
• Driving and achieving individual and team objectives.
• Planning and delivering in-store events.

Skills

Customer Service

Communication

Leadership

Sales

Job description

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Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future. We're seeking candidates who see possibilities where others see obstacles; those who are open-minded, humble, and willing to take calculated risks for the benefit of our business. Our team is passionate about the industry and their area of expertise—whether that's luxury fashion buying or sportswear analytics.

Job Description

The responsibilities include:

• Providing a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
• Confidently demonstrating and applying products to customers while making recommendations to achieve sales and targets.
• Driving and achieving individual and team objectives, being accountable for meeting sales results and KPIs.
• Staying passionate about industry trends and product knowledge.
• Developing and maintaining product knowledge through brand and store information, education materials, and training.
• Proactively engaging with clients to develop customer loyalty.
• Contacting clients about new ranges, products, and in-store events.
• Planning and delivering in-store events in collaboration with store and brand teams.
• Maintaining high standards of visual presentation in stores.
• Ensuring personal grooming standards in line with company policies.
• Supporting stock counts and operational duties.
• Promoting the brand and company image positively.
• Supporting the store management team.
• Building strong relationships with brand representatives.
• Participating as a team player to meet store objectives.
• Ensuring compliance with policies and procedures.
• Championing company culture and values.

Qualifications

The person should:

• Demonstrate the ability to provide inspirational, authentic, and personalized customer service.
• Be able to work retail hours including days, nights, weekends, and during special events in a fast-paced environment.

Candidate Profile

• Have at least 2 years of experience in a leadership role within fashion retail.
• Exhibit high energy levels.
• Be confident, assertive, and personable.
• Maintain a positive, enthusiastic, can-do attitude.
• Possess excellent communication skills.
• Be self-driven to upskill and learn.
• Be resilient and resourceful.
• Be a natural coach and leader.

Additional Information

The Rewards include:

• 28 days holiday annually, including bank holidays.
• 20% staff discount across all Frasers Group stores.
• 50% discount on in-store uniforms.
• Weekly, monthly, and quarterly commercial bonuses.
• Commission-based bonuses on a wide range of products.
• Long service awards.
• Discounted gym memberships.