Restaurant Ops Lead: Drive Performance & Guest Experience

Kentucky Fried Chicken (KFC); Yeovil; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonus

Additional holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) in the United Kingdom is seeking a strong restaurant leader to support the team, own daily operations, and drive performance. You will help create a welcoming guest experience and ensure shifts run smoothly.

You will train, coach, and motivate the crew to go beyond standards, own KPIs, and maintain a high-energy, compliant, and efficient operation. A focus on guest delight remains central to every shift.

Qualifications

• Demonstrated ability to lead teams and drive performance.
• Strong focus on people development and coaching.
• Maintain smooth operations and guest satisfaction under pressure.

Responsibilities

• Support like a leader and take ownership of the restaurant's performance.
• Train, coach, and motivate the crew to exceed standards.
• Meet KPIs and ensure each shift delivers expected results.
• Manage rosters and stock to keep back-of-house and front-of-house running smoothly.
• Create a welcoming, guest-focused atmosphere that turns first-time visitors into regulars.

Skills

Leadership

People skills

Operations management

Job description

Kentucky Fried Chicken (KFC) in the United Kingdom is seeking a strong restaurant leader to support the team, own daily operations, and drive performance. You will help create a welcoming guest experience and ensure shifts run smoothly.

You will train, coach, and motivate the crew to go beyond standards, own KPIs, and maintain a high-energy, compliant, and efficient operation. A focus on guest delight remains central to every shift.