Restaurant Ops & Information Manager

THE UPPER HOUSE PTE. LTD.; Penarth, High Street; Sur place; GBP 28 000 - 42 000; Plein temps

Résumé du poste

The Upper House Grill & Bar in Singapore is seeking an Assistant Manager to support daily restaurant operations and information management. You will supervise front-of-house and back-of-house teams, manage schedules, and coordinate with suppliers and events.

The ideal candidate holds a bachelor’s degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related field, with strong analytical, communication and leadership skills.

Qualifications

• Bachelor’s degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related field.
• Experience in restaurant, hospitality, administration or operations preferred.
• Strong computer skills including Microsoft Office and database/reporting systems.
• Excellent communication and interpersonal skills.
• Willing to work evenings, weekends and public holidays.

Responsabilités

• Assist the Restaurant Manager in managing daily restaurant operations.
• Supervise and coordinate front-of-house and back-of-house staff.
• Ensure smooth service operations, especially during busy periods and events.
• Monitor customer service standards and handle customer feedback professionally.
• Assist with staff scheduling, attendance, training and daily task allocation.
• Maintain accurate operational records, sales reports, inventory records and staff documentation.
• Collect and analyse restaurant sales, customer and operational information to support management decision‑making.
• Prepare daily, weekly and monthly reports for management.
• Manage restaurant POS, reservation systems, digital platforms and other information systems.
• Coordinate with suppliers, mall management, contractors and external service providers when required.
• Assist with inventory monitoring, purchasing coordination and stock control.
• Support promotional activities, events, live‑band nights and special functions.
• Assist in maintaining the restaurant’s social media and digital customer communication platforms.
• Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.
• Identify operational issues and recommend improvements to management.
• Maintain confidentiality and proper handling of company and customer information.
• Perform other administrative and operational duties assigned by management.

Connaissances

Staff coordination

Customer service

Team leadership

Analytical thinking

Communication skills

Formation

Bachelor’s Degree in Information Science / Information Systems / Business Administration / Hospitality Management

Outils

Microsoft Office

Database reporting systems

POS systems

Description du poste

The Upper House Grill & Bar in Singapore is seeking an Assistant Manager to support daily restaurant operations and information management. You will supervise front-of-house and back-of-house teams, manage schedules, and coordinate with suppliers and events.

The ideal candidate holds a bachelor’s degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related field, with strong analytical, communication and leadership skills.