Restaurant Operations & Guest Experience Lead

Kentucky Fried Chicken (KFC); Haywards Heath; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Staff discount 25%

Job summary

Kentucky Fried Chicken (KFC) in the United Kingdom is looking for a hands-on leader to support the team, own the day, and drive performance across shifts.

You will train and coach the crew, manage rostering and stock, and ensure a smooth guest experience where every visitor feels at home. If you lead by example and keep operations running smoothly even when busy, you could grow with us in a role that values pride, teamwork, and the real KFC spirit.

Qualifications

• Experience leading restaurant teams.
• Ability to coach and motivate staff.
• Proven track record meeting KPIs.
• Strong focus on guest experience.

Responsibilities

• Lead restaurant operations and drive performance.
• Train, coach and motivate crew.
• Own KPIs and ensure shifts meet targets.
• Oversee rostering, stock, and admin.
• Create memorable guest experiences.

Skills

Leadership experience

People management

Operations management

Guest service mindset

Team coaching and training

Job description

Kentucky Fried Chicken (KFC) in the United Kingdom is looking for a hands-on leader to support the team, own the day, and drive performance across shifts.

You will train and coach the crew, manage rostering and stock, and ensure a smooth guest experience where every visitor feels at home. If you lead by example and keep operations running smoothly even when busy, you could grow with us in a role that values pride, teamwork, and the real KFC spirit.