Restaurant Ops Leader - Drive Guest Experience & Team Performance

Kentucky Fried Chicken (KFC); Orpington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) in the UK invites you to join our team as a restaurant leader responsible for day-to-day operations, atmosphere, and guest experience. You will support the team, hit performance goals, and ensure the store runs smoothly.

You'll train and coach crew, own KPIs, handle admin like rosters and stock, and create a welcoming environment that makes guests and the team feel at home. We welcome diverse applicants and offer equal opportunity.

Qualifications

• You've helped manage teams before and know how to bring out the best in others.
• You support building strong teams, handle tough convos, and make sure everyone feels valued.
• You keep things running. You help ensure smooth operations - efficient, clean, compliant - even when things get hectic.

Responsibilities

• Support like a leader, take ownership of the restaurant and help drive performance.
• Train, coach, and motivate your crew to go beyond standards.
• Own your KPIs, support the team, and ensure shifts deliver what's expected.
• Keep admin tasks, rosters and stock, behind-the-scenes work solid.
• Make every guest feel special and turn first-timers into regulars.

Skills

Leadership

Team coaching

Operations management

Guest experience

Job description

Kentucky Fried Chicken (KFC) in the UK invites you to join our team as a restaurant leader responsible for day-to-day operations, atmosphere, and guest experience. You will support the team, hit performance goals, and ensure the store runs smoothly.

You'll train and coach crew, own KPIs, handle admin like rosters and stock, and create a welcoming environment that makes guests and the team feel at home. We welcome diverse applicants and offer equal opportunity.