Restaurant Ops Lead - Drive Performance & Guest Delight

Kentucky Fried Chicken (KFC); New Addington; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) UK is hiring a capable restaurant leader to support the team, own daily operations and help hit performance goals with an exceptional guest experience. You will train and coach crew, safeguard smooth shifts and drive KPIs while maintaining a welcoming, busy atmosphere.

Join us to lead by example, develop strong teams, and keep operations efficient, compliant and on-brand across a vibrant UK restaurant network. Be yourself, bring energy, and grow with KFC.

Qualifications

• Experience leading teams in a fast-paced restaurant or retail setting.
• Proven ability to coach, motivate and develop staff.
• Strong focus on guest experience and operational standards.

Responsibilities

• Support the team, own day-to-day operations and drive performance goals.
• Train, coach and motivate crew to exceed standards.
• Hit KPIs and ensure shifts deliver expected results.
• Manage admin tasks from rosters to stock and compliance.
• Create a welcoming guest experience and turn first-time visitors into regulars.

Skills

Leadership

Team management

Customer service

Operations experience

Tools

POS systems

Job description

Kentucky Fried Chicken (KFC) UK is hiring a capable restaurant leader to support the team, own daily operations and help hit performance goals with an exceptional guest experience. You will train and coach crew, safeguard smooth shifts and drive KPIs while maintaining a welcoming, busy atmosphere.

Join us to lead by example, develop strong teams, and keep operations efficient, compliant and on-brand across a vibrant UK restaurant network. Be yourself, bring energy, and grow with KFC.