Restaurant Operations Associate

Tebi B.V; London; On-site; EUR 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a hands-on Restaurant Operations Associate to enhance the onboarding experience for restaurant partners. This role combines strategy, analysis, and execution, making it perfect for someone eager to impact the hospitality industry positively. You'll collaborate with various teams to ensure partners are set up for long-term success, developing playbooks and identifying operational bottlenecks. If you thrive in a fast-paced environment and are passionate about building meaningful solutions, this opportunity is for you. Join a company that values speed, pragmatism, and continuous growth in a critical sector of the economy.

Benefits

Start-up Equity

Competitive Salary

Lunch Provided in Office

Team Building Events

Qualifications

• 2+ years experience in consulting or business operations.
• Experience in the restaurant or food-tech space is a plus.

Responsibilities

• Onboard new restaurant partners and manage accounts.
• Analyze merchant behavior to drive strategic decisions.

Skills

Analytical Thinking

Communication Skills

Problem-Solving

Organizational Skills

Business Development

Education

Bachelor's Degree in Business

Bachelor's Degree in Engineering

Bachelor's Degree in Economics

Job description

About Us

Tebi’s mission is to help restaurants evolve their business. The hospitality industry is suffering from oversubscription. A small business owner often requires 10+ subscriptions to run their business. Founded by technical alumni from Adyen, one of Europe's most successful fintech companies, Tebi is evolving the space by bringing all the required tools to run your business into one elegant solution, Tebi OS. By simplifying this, new levels of productivity and earning potential is unlocked and restaurants can focus on what they do best, serve their customers. If you thrive in a fast-paced, high-impact environment and love turning data into action, this is your chance to make a real difference at a Series-A company backed by Index Venture and other top investors.

About the Role

We’re looking for a sharp, hands-on Restaurant Operations Associate to join our growing team at Tebi. You'll play a critical role in onboarding new restaurant partners, supporting their success, and identifying opportunities to drive operational scale. This is a cross-functional role that combines strategy, analysis, and execution ideal for someone who thrives in fast-moving environments and wants to build something meaningful from the ground up.

You’ll work closely with leadership and teams across Operations, Product, Finance to ensure our restaurant partners are not just onboarded but set up for long-term success.

What You'll Do

• Onboarding & Merchant Success

  • Onboard new restaurant partners, helping them get live on Tebi quickly and effectively

  • Account Management, serve as a go-to contact for merchants, building strong, trust-based relationships

  • Guide merchants through hardware setup and technical configurations

  Operational Excellence

  • Develop and improve onboarding and support playbooks

  • Identify bottlenecks in merchant processes and propose solutions

  • Work with Product to build scalable solutions based on merchant needs

  Data & Strategy

  • Analyze merchant behavior and success metrics to drive strategic decisions

  • Build dashboards and reports to surface actionable insights

  • Contribute to cross-functional initiatives to improve merchant outcomes

What We're Looking For

• 2+ years experience in consulting, business operations, strategy, business development, or at a high-growth startup. Experience in the restaurant or food-tech space is a big plus.

• Bachelor’s degree in business, engineering, economics, or equivalent practical experience.

• Analytical thinker:You know how to interpret data and turn it into meaningful action.

• Exceptional communication skills: You’re comfortable interfacing with both merchants and internal stakeholders.

• Highly organized, resourceful, and proactive: You love solving problems and finding better ways of doing things.

• High energy: You’re just as happy rolling up your sleeves as you are thinking strategically.

Benefits

• Start-up Equity

• Competitive Salary

• Lunch Provided in Office

• Team building events

Our Values

Build Globally, Execute Locally - We are on a path to evolve an entire industry. We build products globally and we execute our world class operations locally.

Manifest the Win - Changing the world never comes easy. It takes grit. We are playing a team sport and we know winning is a conscious decision.

Launch fast and iterate - We believe speed and pragmatism wins the day. We operate with an extreme sense of urgency without compromising on quality.

Truth Seeking - We believe in first principles. We get to the heart of a problem and then develop solutions.

Dutch Directness - We operate with sophisticated Dutch directness. Open, respectful, and to the point. We create an environment where anyone can say what needs to be said.

Evolve - We are in a constant state of change and growth. As a business, as individuals. We embrace change.

Owners, not renters - We are all shareholders in Tebi and we act like it. We are drivers, not passengers.

What is Restaurant Software?

Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.

From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.From buying a croissant at a cafe to having dinner with friends, it’s a EUR4 Trillion+ global market and a critical part of everyday life in today's economy.