Restaurant Manager

Aramark Ltd; Warwick; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Merlin Magic Passes (free tickets)

Discounted food on shift

Benefits app with discounts & GP

Generous accrued annual leave

Social events and themed activities

Free parking

Job summary

Aramark Ltd at Warwick Castle seeks a hands-on café supervisor to oversee the Undercroft Café, lead a 15-20 strong team, ensure warm, high-quality service and smooth daily operations.

This full-time role requires weekend and bank holiday work, with 9am-5pm shifts and flexibility for occasional evenings during events. A proactive approach to stock, budgeting, and upselling is essential.

Qualifications

• Experience within the food and beverage industry.
• Excellent attention to detail and initiative.
• Positive, can-do attitude with hands-on leadership.
• Great communicator and reliable team player.
• Ability to train and coach others and manage a team.
• Experience in supervisory roles is advantageous.

Responsibilities

• Oversee day-to-day operations of the Undercroft Cafe, ensuring smooth and efficient service.
• Lead, train, and motivate a team of 15-20 to deliver excellent customer experiences.
• Manage stock control and daily financial procedures.
• Uphold the highest standards of food safety, hygiene, service, and cleanliness.
• Drive sales and performance through excellent service and upselling techniques.
• Resolve guest feedback professionally and with a positive attitude.
• Collaborate with Warwick Castle events and catering teams during seasonal drinks receptions.

Skills

Team leadership

Staff training

Customer service

Upselling

Food safety

Attention to detail

Communication

Problem solving

Job description

Warwick Castle boasts an impressive line-up of shows including the UK's largest birds of prey show - The Falconers Quest, It is also home to Europe's largest working siege machine, The Trebuchet, and hosts several other spectacular events, concerts, and attractions throughout the year. Your Role You will be responsible for the day-to-day operation of the Undercroft Cafe and managing a small team. Leading by example, you will ensure the team delivers warm, welcoming, and exceptional service that consistently exceeds expectations. This is a full-time role working 5 out of 7 days. You must be able to work weekends and bank holidays. Shift times will generally be 9am-5pm; however, flexibility to work evenings will be required for occasional evening and seasonal events.,

• Oversee day-to-day operations of the Undercroft Cafe, ensuring smooth and efficient service
• Lead, train, and motivate a team of 15-20 to deliver excellent customer experiences
• Manage stock control and daily financial procedures
• Uphold the highest standards of food safety, hygiene, service, and cleanliness
• Drive sales and performance though excellent service and upselling techniques
• Resolve guest feedback professionally and with a positive attitude
• Collaborate with the wider Warwick Castle events and catering teams during seasonal drinks receptions
  Experience within the food and beverage industry
• Excellent attention to detail, with the ability to work on your own initiative
• A positive, can-do attitude with a hands-on approach to supporting and leading the team
• A great communicator who is reliable in all aspects of the role
• The ability to take on challenges as they arise, responding positively and implementing immediate solutions
• A strong desire to develop others through effective training and coaching
• Previous supervisory experience is advantageous
  Competitive hourly rate of £13.93
• Merlin Magic Passes (free tickets to use across Merlin Entertainments theme parks and attractions)
• Discounted food on shift
• Access to a benefits app offering hundreds of discounts, online GP appointments, mental health support, and an Employee Assistance Programme
• The opportunity to develop and progress
• Generous accrued annual leave
• Social events and themed activities
• Free parking