Restaurant Manager

Crave; Rochester; Ibrido; GBP 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

CRAVE American Kitchen & Sushi Bar in Rochester, United Kingdom, is seeking an experienced restaurant manager to lead operations and human resources. You will recruit, train, schedule and coach staff, ensuring service excellence and consistent guest satisfaction.

The role emphasizes supervision, effective communication, and adherence to quality and safety standards while coordinating with kitchen and service teams to deliver superior dining experiences.

Competenze

• High school diploma or GED required.
• 3 years of supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of cash handling procedures and reconciliation.
• Strong customer service experience and problem-solving skills.

Mansioni

• Provide positive interaction with guests and maintain relationships.
• Oversee recruitment, selection, orientation, training, scheduling and performance management.
• Establish effective two-way communication with staff through meetings.
• Ensure high standards of food quality, safety, service and cleanliness.
• Respond to guest complaints in person or by email.
• Schedule staff and manage shift pickups.
• Lead training and development of staff; ensure proper execution of duties.
• Brief front-of-house supervisors before service to ensure clear communication.
• Maintain knowledge of service standards and menu details.
• Participate in employee meetings and events.
• Assist with events on and off property.

Conoscenze

Guest relations

Supervision

Staff training

Communication

Scheduling

Cash handling

Leadership

Formazione

High school diploma or GED

Strumenti

POS systems

Excel

Word

PowerPoint

Aloha

Compeat

Tripleseat

Hotschedules

Descrizione del lavoro

Duties and Responsibilities:

• Provide positive and proactive interaction with guests and maintains great relationships with guests.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas. Supervises service during dining hours.
• Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
• Schedules staff and approves Hotschedules shift pickups
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills and Qualifications:

• High school diploma or GED
• 3 years of experience, supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience, knowledge of customer service techniques and high quality consciousness.
• Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures
• Effective communication, problem solving, planning, organizational, and creative skills; desire to contribute with innovative ideas
• Manages time effectively and prioritizes tasks for efficient service
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Position Type/Expected Hours of Work:

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture and Operations:

Our Managers must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! Our Managers and Chefs operate closely together to ensure we are always serving the highest quality food and beverage. Continued coaching and developing of all our staff in executing our service and guest satisfaction standards is a must. Our AGMs are leaders in living our Mission, Vision and Values.

The Manager provides leadership and assistance to the General Manager to ensure that all team members are guest-focused and team-focused. The Assistant General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.