Assistant General Manager

Head Office/Support; City of Westminster; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training & development

Team environment

Job summary

Head Office/Support is seeking an Assistant General Manager in the Westminster area to assist the General Manager in overseeing restaurant operations and driving guest satisfaction. The AGM will lead staff development, manage daily activities, and contribute to achieving financial and service excellence in a fast-paced setting.

The role requires a hands-on leader with strong customer service, regulatory knowledge, and a bias for teamwork and growth within the hospitality sector.

Qualifications

• Proven leadership in hospitality or similar role.
• Strong communication and problem-solving abilities.
• Experience in coaching staff and maintaining brand standards.
• Customer-focused with excellent service orientation.
• Understanding of budgeting, cost control, and revenue impact.
• Ability to perform under pressure in fast-paced environments.
• Knowledge of health, safety, and licensing regulations.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations alongside GM.
• Coach and motivate the team to deliver exceptional service.
• Support development and execution of operational strategies to boost efficiency and profitability.
• Assist in budgeting, financial monitoring, and cost controls.
• Ensure health, safety, and licensing compliance.
• Address guest feedback promptly and professionally.
• Maintain cleanliness and presentation standards across the restaurant.
• Manage inventory, ordering, and supplier relationships.
• Assist with staff scheduling, training, and performance reviews.
• Collaborate with kitchen and bar teams to ensure consistent quality.

Skills

Leadership

Communication

Team management

Customer service

Problem solving

Staff development

Tools

POS systems

Restaurant management software

Budgeting software

Job description

Job Summary

As theAssistant General Manager (AGM), you will support the General Manager in overseeing all aspects of restaurant operations to ensure exceptional guest experiences, efficient performance, and a positive team culture. You will help lead and develop staff, manage daily operations, and contribute to achieving financial and service excellence. This role requires a dynamic, hands‑on leader who thrives in a fast‑paced environment and is passionate about hospitality and team success.

Key Responsibilities

• Assist the General Manager in overseeing daily restaurant operations and ensuring smooth, efficient service.
• Lead, coach, and motivate team members to deliver exceptional customer service and maintain brand standards.
• Support the development and implementation of operational strategies to improve efficiency and profitability.
• Help manage budgets, monitor financial performance, and control costs to meet revenue goals.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle guest feedback and resolve complaints promptly and professionally.
• Maintain high standards of cleanliness, follow and enforce company’s policy, organization, and presentation throughout the restaurant.
• Oversee inventory control, ordering, and supplier relationships.
• Assist with staff scheduling, training, and performance evaluations.
• Collaborate closely with kitchen and bar teams to ensure quality and consistency in food and beverage service.
• Support marketing and promotional initiatives to increase restaurant visibility and drive sales.
• Act as the General Manager’s delegate in their absence, ensuring all operations continue seamlessly.

Requirements

• Previous experience as anAssistant General Manager,Restaurant Manager, or similar leadership role within hospitality.
• Strong leadership, communication, and problem‑solving skills.
• Proven ability to manage operations, lead teams, and support business growth.
• Excellent customer service and interpersonal skills.
• Strong understanding of restaurant financials, including budgeting and cost control.
• Ability to perform under pressure in a high‑volume, fast‑paced setting.
• Thorough knowledge of food safety and workplace health regulations.
• Flexible availability, including evenings, weekends, and holidays.
• Proficiency with POS systems and restaurant management software is an asset.

Benefits

• Staff discounts on food and beverages.
• Opportunities for career growth and advancement to General Manager level.
• Supportive and team‑oriented work environment.
• Ongoing training and professional development.