Assistant General Manager

HEAD OFFICE SUPPORT; City of Westminster; Vor Ort; GBP 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Staff discounts on food and beverages.

Career growth to General Manager level

Supportive, team-oriented environment

Ongoing training and professional dev.

Zusammenfassung

HEAD OFFICE SUPPORT in the United Kingdom is seeking an Assistant General Manager to support the General Manager in daily restaurant operations, ensuring guest experiences, efficiency and a positive team culture. This role requires a dynamic, hands-on leader who thrives in a fast-paced hospitality environment.

You will lead staff development, manage scheduling, budgets and supplier relationships, collaborate with kitchen and bar teams, and stand in for the General Manager when needed.

Qualifikationen

• Experience as Assistant General Manager or Restaurant Manager in hospitality.
• Strong leadership, communication and problem-solving skills.
• Experience managing operations, teams, and business growth.
• Excellent customer service and interpersonal skills.
• Knowledge of budgeting and cost control in food service.
• Ability to work under pressure in high-volume setting.
• Familiarity with food safety and health regulations.
• Flexible evenings, weekends and holidays.

Aufgaben

• Oversee daily restaurant operations to ensure smooth service.
• Lead, coach and motivate team to deliver exceptional service.
• Develop operational strategies to improve efficiency and profitability.
• Monitor budgets, financial performance and cost control.
• Ensure compliance with health, safety and licensing regulations.
• Address guest feedback promptly and professionally.
• Maintain cleanliness and brand standards.
• Manage inventory, ordering and supplier relationships.
• Assist with staff scheduling, training and evaluations.
• Collaborate with kitchen and bar teams for consistency.
• Support marketing initiatives to drive sales.
• Act as GM's delegate when absent.

Kenntnisse

Leadership

Communication

Problem-solving

Budgeting

Cost control

Customer service

Interpersonal skills

Food safety knowledge

Tools

POS systems

Restaurant management software

Jobbeschreibung

Job Summary

As theAssistant General Manager (AGM), you will support the General Manager in overseeing all aspects of restaurant operations to ensure exceptional guest experiences, efficient performance, and a positive team culture. You will help lead and develop staff, manage daily operations, and contribute to achieving financial and service excellence. This role requires a dynamic, hands-on leader who thrives in a fast-paced environment and is passionate about hospitality and team success.

Key Responsibilities

• Assist the General Manager in overseeing daily restaurant operations and ensuring smooth, efficient service.
• Lead, coach, and motivate team members to deliver exceptional customer service and maintain brand standards.
• Support the development and implementation of operational strategies to improve efficiency and profitability.
• Help manage budgets, monitor financial performance, and control costs to meet revenue goals.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle guest feedback and resolve complaints promptly and professionally.
• Maintain high standards of cleanliness, follow and enforce company’s policy, organization, and presentation throughout the restaurant.
• Oversee inventory control, ordering, and supplier relationships.
• Assist with staff scheduling, training, and performance evaluations.
• Collaborate closely with kitchen and bar teams to ensure quality and consistency in food and beverage service.
• Support marketing and promotional initiatives to increase restaurant visibility and drive sales.
• Act as the General Manager’s delegate in their absence, ensuring all operations continue seamlessly.

Requirements

• Previous experience as anAssistant General Manager,Restaurant Manager, or similar leadership role within hospitality.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to manage operations, lead teams, and support business growth.
• Excellent customer service and interpersonal skills.
• Strong understanding of restaurant financials, including budgeting and cost control.
• Ability to perform under pressure in a high-volume, fast-paced setting.
• Thorough knowledge of food safety and workplace health regulations.
• Flexible availability, including evenings, weekends, and holidays.
• Proficiency with POS systems and restaurant management software is an asset.

Benefits

• Staff discounts on food and beverages.
• Opportunities for career growth and advancement to General Manager level.
• Supportive and team-oriented work environment.
• Ongoing training and professional development.