Restaurant Manager

GAUCHO; Greater London; Sur place; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

50% off your food bill at all Gaucho餐

Referral and length of service bonuses

Incentive and reward schemes

Industry apprenticeship opportunities

Cycle to work scheme

Career development and training

Training through the Gaucho Academy

28 days’ paid annual leave, with the ?

Résumé du poste

Gaucho in London seeks a Restaurant Manager to lead from the floor, inspiring exceptional hospitality and coaching the front of house team to deliver warm, attentive service. You will balance guest experience with team development, working closely with senior management to maintain high standards and commercial awareness.

As a service ambassador, you will drive guest satisfaction, support sales goals and uphold Gaucho's premium standards across shifts, while mentoring staff and supporting career

Qualifications

• Lead service from the floor with confidence and consistency.
• Coach and develop the front of house team to build product knowledge and service skills.
• Create a welcoming atmosphere and deliver warm, personal service to guests.

Responsabilités

• Lead service from the floor, setting the pace and supporting the team to deliver exceptional hospitality.
• Motivate, coach and develop the front of house team, building confidence and knowledge.
• Create a welcoming atmosphere where every guest receives warm, attentive and personal service.
• Maintain high standards on each shift and address opportunities to improve performance.
• Listen to guest feedback and use it to strengthen service and satisfaction.
• Support GM to drive sales, manage budgets and control costs.
• Assist in local initiatives to build guest relationships and return visits.

Connaissances

Front of house leadership

Team coaching

Guest service excellence

Commercial awareness

Formation

WSET Level 2 (desirable)

Description du poste

Gaucho is looking for a Restaurant Manager to join our London team, leading from the floor and inspiring exceptional hospitality. As a service ambassador, you’ll set the standard for warm, attentive service, motivating the team to make every guest feel welcome and well looked after. You’ll notice the small things, lead by example and coach the team to deliver confident, consistent service throughout every shift. Working closely with the General Manager and senior management team, you’ll support a smooth, successful operation, balancing guest experience and team development with strong commercial awareness.

What’s on offer?

• 50% off your food bill at all Gaucho restaurants
• Referral and length of service bonuses
• Incentive and reward schemes
• Industry apprenticeship opportunities
• Cycle to work scheme
• Career development and training programmes
• Training through the Gaucho Academy
• 28 days’ paid annual leave, with the option to purchase additional days

What will you be doing?

• Leading service from the floor, setting the pace and supporting the team to deliver exceptional hospitality.
• Motivating, coaching and developing the front of house team, building their confidence, product knowledge and service skills.
• Creating a welcoming atmosphere where every guest receives warm, attentive and personal service.
• Maintaining high standards throughout each shift, recognising great performance and addressing opportunities to improve.
• Listening to guest feedback and responding thoughtfully, using it to strengthen service and guest satisfaction.
• Working with the General Manager to drive sales, achieve budgets and manage delegated costs, including bar stock.
• Supporting individual development plans and succession opportunities to help team members progress.
• Ensuring the team is trained in compliance requirements and supporting scores above 95% in Shield and food audits.
• Supporting local initiatives that build relationships and encourage guests to return.

The successful candidate

• A confident communicator who can inspire, motivate and bring out the best in a team.
• Comfortable leading service, making sound decisions and maintaining high standards under pressure.
• Attentive to the details that make a difference to our guests.
• Experienced in coaching and developing front of house teams.
• Commercially aware, with an understanding of restaurant costs and sales performance.
• WSET Level 2 is desirable.

If you take pride in great service and helping your team succeed, we’d love to hear from you.