Restaurant Manager

British Garden Centres; Grantham; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Staff car parking

Staff discount

Job summary

British Garden Centres in Grantham is seeking a Restaurant Manager to lead daily operations of our in-centre dining venue. You will oversee staff, ensure smooth service, manage guest queries, and drive high standards of customer care.

This hands-on role requires weekend work, strong teamwork and clear communication, plus a passion for guest experience and compliance with health and safety regulations. You will coach, schedule shifts, handle hiring and training, and promote the business through

Qualifications

• Experience at management level.
• Must be able to demonstrate a passion for Guest Service.
• Hands-on role where teamwork and communication are vital.

Responsibilities

• Organising team schedules, handling staff issues and holidays.
• Interviewing, hiring, and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing department initiatives within scope, time, and budget.
• Filling in for absent employees and assisting teams on projects.
• Ensuring adherence to company policies and health and safety regulations.
• Maintaining high and consistent standards of customer service.

Skills

Excellent customer service

Team management

Guest experience

Management experience

IT skills - Excel/Word

Social media - Facebook

Job description

Restaurant Manager

Location: Grantham

Contract: Permanent

Hours Full Time

45 Hours per Week Including Weekends

We are looking for a Restaurant Manager you will have proven capabilities for running a successful restaurant and promoting excellent customer service.

You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital.

The main function of the Restaurant General Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances.

Must be able to work weekends.

Experience at management level. Must be able to demonstrate a passion for Guest Service.

As a Restaurant Manager, you will manage, lead, inspire and develop an amazing team and ensuring all customers have a great Restaurant experience.

What we Offer:

Benefits include Staff car parking and staff discount at our Garden Centres and Restaurants as well as at our Leisure Park.

Skills required:

• Excellent customer service skills.
• Communication and team management abilities.
• Live the guest experience.
• Managerial experience.
• Good IT skills - Excel and Word.
• Social Media - Facebook.

Duties will include:

• Organising team schedules, handling staff issues and authorisingholidays.
• Interviewing, hiring, and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time, and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies, as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and safety and food safety laws and regulations.
• Good IT skills - Excel and word.