Restaurant Manager

Budock Vean Hotel & Spa; Falmouth; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Tronc / Service charge

Complimentary off peak spa membership

25% discount on food & beverage

50% discount on bed & breakfast stays

30% discount on GAIA skincare products

Friends & Family rates across the pool

Love to Shop vouchers referral program

360 Wellbeing access

Wagestream access

Length of Service rewards

Annual Christmas Event

Job summary

Budock Vean Hotel & Spa in Cornwall invites passionate hospitality professionals to join our dedicated team. Nestled on the Helford River, we offer award-winning cuisine, luxury spa experiences, and a collaborative, growth-oriented workplace.

Take a leading role in guest service, team development, and operational excellence across Food & Beverage and reception, while enjoying benefits and a supportive culture in a stunning 65-acre setting.

Qualifications

• Experience in leading a hospitality team.
• Strong communication with guests and colleagues.
• High standards of presentation and service.
• Ability to manage and motivate staff.

Responsibilities

• Welcome guests warmly and ensure exceptional hospitality during their stay.
• Supervise and develop Restaurant team in line with policies.
• Collaborate with Food & Beverage Manager and General Manager to maximise sales.
• Control stock and staff costs in line with budgets.
• Ensure service is fast, accurate and aligns with brand standards.
• Train staff on new menus and procedures.
• Maintain billing systems and ensure accurate reception sales processing.

Skills

Leadership

Attention to detail

Communication

Team player

Job description

Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak spa membership
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Annual Christmas Event

Key Attributes

• High presentations standards
• Experience in team leadership, development & motivation
• Attention to detail and the ability to forward think
• Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
• Strong team player with the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimised and handles professionally as in accordance with our policies
• To supervise & manage the Restaurant team in line with company policies and manuals
• Work with the Food and Beverage Manager, Operations Manager and General Manager to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs.
• To follow all hotel policies as outlined in your training manual:
• Ensure service of food and drinks is done quickly and efficiently, meeting our standards
• Ensure your team are trained and effective in their roles
• Ensure menu training is carried out as per release of new menus
• Ensure that relevant admin is carried out within department to meet business needs
• Ensure that you are employing relevant staff for the department and following correct recruitment and induction procedures.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drink range
• To assist in any function or events set ups in accordance with procedures
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
• To ensure service meets the standards to maintain and achieve relevant awards
• Ensure high standards of financial and reporting diligence in accordance with company policy
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required