Restaurant Manager

Dishoom; Birmingham; On-site; GBP 37,000 - 42,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Senior Assistant Manager to lead their Birmingham Café. This role is perfect for someone passionate about delivering exceptional service and fostering a positive team environment. With a commitment to quality and well-being, you will oversee daily operations, manage a large team, and ensure every guest feels valued. Join a company that not only prioritizes outstanding dining experiences but also invests in the personal growth and happiness of its employees. If you thrive in a fast-paced, supportive environment and are ready to make a difference, this opportunity is for you.

Benefits

Free weekly wage advances

Healthcare cash plan

Access to savings support

Discount dining for family and friends

Free fitness sessions

Team events and celebrations

No uniforms - smart casual dress code

Qualifications

• Experience in a high-volume restaurant environment.
• Strong leadership skills and a commitment to team development.

Responsibilities

• Manage busy restaurant operations with a focus on quality service.
• Lead and develop a large team to ensure exceptional guest experiences.

Skills

Team Leadership

Customer Service

Operational Management

Quality Control

Education

Experience in Hospitality Management

Training in Food Safety

Job description

Floor Manager/ Department Manager /Senior Assistant Manager/ Restaurant Floor Manager

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opened in Portobello last month! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoomwalle contributing to 55 meals per shift!

How we'll support you

At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team's well-being in four different ways:

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• Up to 50% off when dining at Dishoom with friends and family. Plus, Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time.

Mental & Physical

• All Babus (Managers) are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year.
• Healthcare cash plan.
• Free fitness sessions every month (including yoga and spin classes).
• Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's.

Social

• We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year.
• You'll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration

Plus, we host regular team events across our cafes.

• Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!

What to expect:

• £37,000- £42,000 per year inclusive of tronc. We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
• The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.

We are on the lookout for a Senior Assistant Manager/ Restaurant Floor Manager to join our Birmingham Cafe. Our Birmingham cafe' honours all those who laboured for India's freedom during the non-cooperation movement of the 1920s, with Bombay's historic Swadeshi Market (meaning “self-reliance”) as its backdrop.

Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them! Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them!

Dishoom is busy; circa 5,000 covers per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.

However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 20-30 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren't too bad either! Our Babus' Day out and Christmas celebration as our way of saying “thank-you” to our teams for 2024, was our best yet!

So, what are we looking for?

• You have been working as an Assistant Manager or Assistant General Manager in a high volume, multi-faceted bar/restaurant environment for the past few years.
• You're first-class in everything you do and want to find an environment that's as obsessive about quality as you are and help you flourish.
• You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
• You're a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.
• You have a genuine commitment to making people happy - guest and team alike -to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.

At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

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