Restaurant Host

Sutton 1079; Bath; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free hotel breaks and discounts

Wellbeing and wellness platform

Salary sacrifice schemes

Enhanced family leave

Training and development programs

Meals on duty

Zusammenfassung

Emberwood Host at Sutton 1079, Bath, is a full-time role (40 hours per week) with evening and weekend shifts. Salary is £27,500 per annum plus Tronc and great benefits, within the Emberwood team of the Francis Hotel Bath.

This position focuses on guest experience, reservations, and service standards, using systems like SevenRooms and OpenTable, while collaborating with the hotel’s marketing and floor teams to create memorable experiences for guests.

Qualifikationen

• Experience in guest interaction and repeat business building.
• Ability to manage reservations via phone and email.
• Knowledge of food and beverage service standards.
• Experience with hospitality software tools is a plus.

Aufgaben

• Meet and assist guests, manage reservations and communications.
• Ensure accurate guest details and smooth guest flow to staff.
• Safely deliver food and drink, mindful of allergies.
• Collaborate with hotel teams and marketing for events.
• Support head hosts with function and party bookings.

Kenntnisse

Guest interaction

Teamwork

Reservations handling

Customer service

Hospitality knowledge

Tools

SevenRooms

OpenTable

Excel

Word

Property management systems

Voucher portals

Jobbeschreibung

EMBERWOOD HOST - 40 hours per week

SALARY: £27500 per annum + Tronc and great benefits!

EVENINGS AND WEEKENDS included As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to the details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Service Standards of the Highest Quality in relation to our offering.
• Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers.
• Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood.
• Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements.
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Work alongside our marketing team where promotions, functions or seasonal events require.
• Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.
• Assist the head hosts in function and party booking.
• Elevate the guest experience through a curious and creative approach to make a experience memorable.
• Building profiles on guest based on their preferences to elevate future experiences building genuine rapport.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 Hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.