Restaurant Host

Emberwood; Bath; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free hotel breaks

Heka benefits platform

Cycle to work

Enhanced parental leave

Annual events

Training & development programs

Wellbeing service

Meals on duty

On-site parking

Uniforms

Zusammenfassung

Emberwood, housed within Sutton 1079 and part of the Francis Hotel Bath community, seeks a dedicated Emberwood Host for 40 hours per week. The role centers on welcoming guests, managing reservations, and delivering warm, high-quality service across evenings and weekends.

You will work closely with hotel teams to ensure accurate reservations, attentive service, and memorable experiences, while leveraging systems like SevenRooms and OpenTable.

Qualifikationen

• Experience in hospitality environments.
• Ability to manage reservations and guest interactions.
• Familiarity with hospitality software.

Aufgaben

• Guest interaction and repeat business built on trust and experiences.
• Maintain service standards of the highest quality.
• Input reservations via telephone and email; communicate flow to staff.
• Ensure accurate reservations and smooth communication with floor team and managers.
• Ensure safe delivery of food and drink; manage allergies and dietary requirements.
• Collaborate with hotel teams to provide warmth and generosity.
• Support marketing for promotions, events or seasonal activities.
• Assist head hosts with function and party bookings.
• Elevate the guest experience with a curious, creative approach.
• Build guest profiles to tailor future experiences.

Kenntnisse

Guest interaction

Customer service

Team collaboration

Attention to detail

Tools

SevenRooms

OpenTable

Excel

Word

Property management systems

Voucher portals

Jobbeschreibung

EMBERWOOD HOST - 40 hours per week

SALARY: £27500 per annum + Tronc and great benefits!

EVENINGS AND WEEKENDS included

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Service Standards of the Highest Quality in relation to our offering.

Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers

Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood

Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Work alongside our marketing team where promotions, functions or seasonal events require

Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.

Assist the head hosts in function and party booking

Elevate the guest experience through with a curious and creative approach to make a experience memorable

Building profiles on guest based on their preferences to elevate future experiences building genuine rapport

Our Benefits

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 Hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.