Restaurant GM: Lead People, Profit & Guest Experience

Iceking Restaurants; Epsom; On-site; GBP 42,000 - 62,000; Full time

Job summary

KFC is seeking a Restaurant General Manager to lead from the front, take full ownership of the restaurant, and be accountable for performance, people, culture and results, delivering brilliant guest experiences with a high performing team.

You will build and lead a strong leadership team, coach and develop people, delegate with confidence, and recognise great performance to drive results and a positive culture.

Qualifications

• Leadership and people-management experience.
• Strong customer-service mindset and guest focus.
• Ability to drive KPIs, costs, and profitability.
• Proven decision-making under pressure.

Responsibilities

• Lead the restaurant with full ownership of performance, people, culture and results.
• Build and lead a high-performing leadership team; coach and develop staff.
• Attract and develop talent; create clear progression pathways.
• Set priorities, maintain standards, and plan labour and stock effectively.
• Deliver fast, friendly, and consistent service and resolve guest concerns confidently.
• Shape the future of the restaurant in collaboration with the Area Coach.

Skills

Leadership

People development

Guest service

Decision making

Job description

KFC is seeking a Restaurant General Manager to lead from the front, take full ownership of the restaurant, and be accountable for performance, people, culture and results, delivering brilliant guest experiences with a high performing team.

You will build and lead a strong leadership team, coach and develop people, delegate with confidence, and recognise great performance to drive results and a positive culture.