Restaurant GM: Lead People, Profit & Guest Experience

KFC; New Addington; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holidays

Life assurance

Free chicken & chips

Staff discount

Gym discounts

Perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) is seeking a Restaurant General Manager to lead from the front, own performance, people, culture and results, and ensure brilliant guest experiences across the restaurant. You will build a high-performing leadership team, coach for growth, and manage labour and stock while driving profitability and maintaining brand standards.

If you thrive in a fast-paced environment, care about guests and team development, and want to shape the culture of a busy KFC restaurant,

Qualifications

• Strong leadership and people development skills.
• Proven track record in hospitality or retail management.
• Comfort with targets, costs, and guest satisfaction metrics.

Responsibilities

• Lead restaurant operations and team to deliver outstanding guest experiences.
• Build and develop a high-performing leadership team through coaching and feedback.
• Drive KPIs, costs, and profitability while maintaining standards and compliance.
• Plan labour and stock effectively and address barriers to performance.
• Collaborate with Area Coach to identify opportunities and drive long-term success.

Skills

People leadership

Guest service excellence

Performance management

Commercial awareness

Job description

Kentucky Fried Chicken (KFC) is seeking a Restaurant General Manager to lead from the front, own performance, people, culture and results, and ensure brilliant guest experiences across the restaurant. You will build a high-performing leadership team, coach for growth, and manage labour and stock while driving profitability and maintaining brand standards.

If you thrive in a fast-paced environment, care about guests and team development, and want to shape the culture of a busy KFC restaurant,