Restaurant GM: Lead People, Performance & Guest Experience

KFC; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC is seeking a Restaurant General Manager to lead from the front, owning performance, people, culture and results. You will ensure exceptional guest experiences while building a high-performing team ready for the future.

You will recruit, coach, and develop leaders, manage labour and stock, and keep the restaurant running smoothly with clear priorities and strong standards. This role requires commercial awareness and a calm, decisive approach in busy periods.

Qualifications

• Experience leading a restaurant team and driving performance.
• Excellent communication and coaching skills to develop staff.
• Commercial awareness with ability to own KPIs, costs and profitability.

Responsibilities

• Lead the restaurant front-to-back, owning performance, culture and standards.
• Build and guide a high-performing leadership team through coaching and feedback.
• Attract and develop talent, creating clear development paths for growth.
• Maintain operational standards, plan labour and stock, and remove barriers to performance.
• Deliver fast, friendly, consistent guest service and resolve issues professionally.
• Lead the team through change and work with Area Coach to drive long-term success.

Skills

Leadership

People Management

KPIs

Cost Control

Guest Experience

Job description

KFC is seeking a Restaurant General Manager to lead from the front, owning performance, people, culture and results. You will ensure exceptional guest experiences while building a high-performing team ready for the future.

You will recruit, coach, and develop leaders, manage labour and stock, and keep the restaurant running smoothly with clear priorities and strong standards. This role requires commercial awareness and a calm, decisive approach in busy periods.