Restaurant GM: Lead People & Guest Experience

KFC Dagenham - Merrielands Retail Park; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is hiring a Restaurant General Manager in London to lead from the front, owning performance, people, culture and guest experiences. You will build a high-performing team, set clear priorities, and ensure operational standards while driving profitability and guest satisfaction.

You will recruit and develop leaders, manage labour and stock efficiently, and collaborate with the Area Coach to plan for long-term business success. We celebrate individuality and support growth across our teams.

Qualifications

• Lead from the front and set the standard daily.
• Build trust, handle tough conversations well, and bring out the best in people.
• Run a tight, compliant operation while keeping guest focus.

Responsibilities

• Lead like you mean it: own the restaurant, drive performance, culture and standards.
• Deliver through others: develop a high performing leadership team with coaching and feedback.
• Unleash potential: attract and develop diverse talent and create clear progression paths.
• Execute with focus: maintain operations, labour, stock and barriers to performance.
• Fuel exceptional restaurant experiences: ensure fast, friendly, consistent service and guest satisfaction.
• Shape the future: drive change with Area Coach and plan long-term growth.

Skills

Leadership

People management

Commercial awareness

KPI ownership

Calm under pressure

Job description

KFC is hiring a Restaurant General Manager in London to lead from the front, owning performance, people, culture and guest experiences. You will build a high-performing team, set clear priorities, and ensure operational standards while driving profitability and guest satisfaction.

You will recruit and develop leaders, manage labour and stock efficiently, and collaborate with the Area Coach to plan for long-term business success. We celebrate individuality and support growth across our teams.