Restaurant General Manager - Pizza Hut

Glenshire; Hamilton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Restaurant General Manager for their new Pizza Hut location. The role involves overseeing daily operations, managing staff, and ensuring customer satisfaction while maintaining financial health. Ideal candidates will have significant experience in the food service industry and strong leadership skills.

Qualifications

• Minimum 3 years of experience in food retail or service industry at supervisory level.
• Proven performance in KPIs with profit responsibility.

Responsibilities

• Oversee daily operations ensuring customer satisfaction and efficiency.
• Manage financial health by achieving food cost and labor targets.
• Lead recruitment, training, and performance management of staff.

Skills

Leadership

Communication

Education

Certified in Leading a Restaurant (LAR)

Job description

Restaurant General Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, the Group consolidates various business interests across sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting for a Restaurant General Manager as we add Pizza Hut to our portfolio.

Reports To: Principal Operator/Area Manager

Position Overview: Leading the restaurant management team and staff, you will oversee daily operations, ensuring customer satisfaction and operational efficiency.

Functional Responsibilities:

1. Manage all FOH and BOH operations and equipment maintenance.
2. Ensure adherence to safety, sanitation, and security standards; develop improvement action plans.
3. Maintain financial health by achieving food cost and labor targets.
4. Manage P&L statements in compliance with financial control standards.
5. Adapt quickly to market trends and environmental changes; modify store plans accordingly.

Leadership Responsibilities:

1. Lead with a growth mindset, embodying Smart, Heart, and Courage values.
2. Set high standards for self and team.
3. Oversee recruitment, hiring, and bench planning.
4. Implement training programs to enhance team performance and career development.
5. Manage training, development, and performance of staff.
6. Build and lead the management team, reporting on performance and activities.

Culture Responsibilities:

1. Create a positive and inclusive culture aligned with Yum! values.
2. Foster a culture of recognition.
3. Engage with customers to build strong relationships.
4. Maintain a helpful, upbeat, and friendly attitude with staff and customers.
5. Address customer feedback and resolve complaints effectively.

Educational & Experience Requirements:

1. Minimum 3 years of multi-outlet food retail or service industry experience at a supervisory or management level.
2. Proven performance in KPIs with primary profit responsibility.
3. Certified in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Willingness to travel between restaurants as required by Pizza Hut.
6. Strong written and verbal communication skills.