Restaurant General Manager: Lead Team, Elevate Service

British Garden Centres; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff car parking

Staff discount

Job summary

British Garden Centres at Burford House is seeking a Restaurant Manager with proven ability to run a busy restaurant and deliver excellent customer service. This hands-on, weekend-inclusive role requires enthusiasm, teamwork, and strong communication to inspire our staff and maintain high standards.

You will oversee the team, manage operations, resolve customer queries, ensure food hygiene compliance, and look for opportunities to improve sales.

Qualifications

• Excellent customer service skills.
• Communication and team management abilities.
• Minimum 2 years' experience of managing a busy restaurant and large team.
• Managerial experience.
• Good IT skills - Excel and Word.
• Level 2/3 food hygiene.

Responsibilities

• The smooth running of the department with diligence, discipline and trust.
• Ensuring the integrity & security of the tills and till area.
• Ensuring all relevant risk & COSHH assessments have been completed and control measures followed.
• Monitoring ongoing operations and resolving issues promptly.
• Identifying and tending to/reporting all issues relating to your produce or the team quickly and efficiently.
• Ensuring colleagues & customers are dealt with in a professional, respectful and attentive fashion.

Skills

Customer service

Team management

Restaurant management

Managerial experience

IT skills

Food hygiene 2/3

Tools

Excel

Word

Job description

British Garden Centres at Burford House is seeking a Restaurant Manager with proven ability to run a busy restaurant and deliver excellent customer service. This hands-on, weekend-inclusive role requires enthusiasm, teamwork, and strong communication to inspire our staff and maintain high standards.

You will oversee the team, manage operations, resolve customer queries, ensure food hygiene compliance, and look for opportunities to improve sales.