Restaurant General Manager

Rosewood Hotel Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An iconic property is looking for a passionate Restaurant General Manager to lead a dynamic team and deliver exceptional guest experiences. In this role, you will be responsible for the efficient operation of the restaurant, ensuring that every aspect aligns with the brand's promise of quality and service. With a focus on collaboration, you will work closely with culinary and bar teams to create an unforgettable dining experience. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to make your mark in a prestigious establishment set to open in 2025.

Qualifications

• Minimum of two years’ experience in a similar role.
• Proven ability to lead and motivate a diverse team.

Responsibilities

• Manage the restaurant efficiently, ensuring exceptional guest service.
• Collaborate with chefs to curate menu design and offerings.
• Lead recruitment and onboarding of new staff members.

Skills

Guest Service

Team Leadership

Budget Management

Menu Design

Performance Evaluation

Job description

About Us

The Chancery Rosewood will welcome guests into a world of enriching experiences and unforgettable moments where they will feel inspired and elevated from the everyday. We will inject new energy into London’s scene where our associates will be the centre of our success. Opening in 2025.

About Rosewood

Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. Our group’s foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.

About the Role

Responsible for the efficient running of one of the flagship outlets for this iconic property. Join us as we launch a specialised concept. The Restaurant General Manager will ensure that the restaurant is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, always exceeding our guests’ expectations. Ensuring the smooth running of the outlet, managing the restaurant during service and taking complete ownership of the business. Ensuring that every associate performs up to expectations and job requirements. Manage guest relations, handle complaints and exceed guests’ expectations.

Key Responsibilities

• Ensure the delivery of brand promise demonstrating and reinforcing Rosewood Hotels and Resorts, Values and Culture Characteristics.
• Ensure the exceptional quality of the food and beverage experience.
• Ensure that all associates deliver the brand promise and always provide exceptional guest service.
• Ensure that associates also provide excellent service to internal customers in other departments as appropriate.
• Assume full responsibility for the effective running of the business on a day-to-day basis; to be totally competent at all aspects of duty management.
• Collaborate closely with the Chef De Cuisine, Director of Wine, Director of Bars to curate the menu design and offering.
• Ensure that all departments’ rotas are forecasted, costed and published in line with the company standards.
• Ensure that the outlet is meeting the Sales, COS, labour and EBIDTA budgets each month. Proactively acting where required.
• Prepare budgets, analysis of P&L’s, sales projections and revenue control.
• Continuously liaise with all departments to always ensure smooth communication and performance.
• Lead the recruitment, selection, and onboarding of new restaurant floor staff members.
• Conduct performance evaluations and provide regular feedback to team members, recognising and addressing areas for improvement.
• Develop and implement standard operating procedures (SOPs) to optimise efficiency and the quality of service.
• Responsible for communicating on a regular basis on the performance of the business, successes, concerns, any issues and support needs.
• To ensure that all stocks and supplies are requested in time, and that correct stock levels are maintained and stored under optimum conditions.
• Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety.
• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
• Collaborate with the management team to develop and implement marketing initiatives, promotions, and special events to drive customer traffic and revenue.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.

About You

• Minimum of two years’ experience in a similar role.
• A true passion for service and delivering elevated experiences.
• Proven ability to lead, motivate, and develop a diverse team to achieve outstanding results.
• Preferably you’ll have had exposure of experience of being part of a pre-opening team.
• Demonstrate Rosewood's core values and truly be able to share and express your passion for your industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviours.