Restaurant Front Desk & Reservations Specialist

COSMO Restaurant Group; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

COSMO Restaurant Group in the United Kingdom is seeking a friendly Front of House receptionist to manage the reception area, answer calls, emails, and take reservations, ensuring guest needs are met and the FOH team runs smoothly. You will greet and seat guests, handle opening and closing duties, and maintain high standards of service.

Strong communication and English proficiency are essential to deliver excellent customer experiences during service.

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Effective communication and time management skills.
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills.

Responsibilities

• Be professional and presentable at all times.
• Greets and seats guests accordingly.
• Perform daily opening and closing duties accordingly.
• Provide standardize and basic restaurant services to guest's by face to face or over the phone.
• Be polite and helpful while greeting the customers at the reception.
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings.
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock.
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback.
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times.
• Administer all reservations, cancellations and no-shows in line with company policy.

Skills

Customer service

Communication

English proficiency

Time management

Tools

POS system

Email client

Job description

COSMO Restaurant Group in the United Kingdom is seeking a friendly Front of House receptionist to manage the reception area, answer calls, emails, and take reservations, ensuring guest needs are met and the FOH team runs smoothly. You will greet and seat guests, handle opening and closing duties, and maintain high standards of service.

Strong communication and English proficiency are essential to deliver excellent customer experiences during service.