Restaurant Deputy Manager

Zachary Daniels; Norwich; On-site; GBP 19,000 - 32,000; Full time

Job summary

Zachary Daniels is seeking an experienced Deputy Manager to lead a dynamic hospitality/retail team in the UK. You will work with senior teams to drive guest satisfaction, oversee daily operations and deliver strong results across sales, standards and profitability.

You will coach and develop staff, maintain high service standards and contribute to recruitment and training. This role rewards leadership, business acumen and a passion for delivering exceptional customer experiences.

Qualifications

• Experience managing teams in hospitality or retail environments.
• Ability to coach and develop large teams.
• Strong commercial awareness and sales drive.
• High standards of service, presentation and operations.
• Excellent communication and leadership skills.

Responsibilities

• Oversee day-to-day hospitality/retail operations and guest experience.
• Plan and manage team rotas and staffing levels.
• Support recruitment, onboarding and training of colleagues.
• Address customer feedback professionally and promptly.
• Maintain high standards of food safety, hygiene and service.

Skills

Management experience

Team leadership

Sales focus

Operational excellence

Communication

Job description

Restaurant Deputy Manager | Customer-Focused Retail | Salary up to £32,000 + Excellent Benefits

We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Deputy Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do.

As a key member of the leadership team, you'll work closely with senior kitchen and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team.

Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained.

What we're looking for:

• Previous management experience within a busy hospitality or retail environment
• A proven ability to lead, coach and develop large teams
• Strong commercial awareness with the ability to drive sales and performance
• High standards of floor presentation and operational excellence
• Excellent communication and leadership skills

This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next hospitality management opportunity within a customer-led retail business, we'd love to hear from you.

This is a fantastic opportunity for an experienced Deputy Manager to lead a dynamic team and advance their career in the hospitality sector!