Restaurant Customer Advisor

Dobbies; Stirling; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading garden center retailer as a Restaurant Customer Advisor, delivering exceptional service in a fast-paced environment. You will assist customers, promote benefits of memberships, and maintain the restaurant’s cleanliness, creating a wonderful dining experience for all. Become a part of a thriving culture dedicated to customer satisfaction.

Benefits

Generous annual leave entitlement

50% off in our Restaurants

Access to financial wellbeing support

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Eagerness to learn new skills.
• Thrives in a busy, fast-paced environment.

Responsibilities

• Deliver excellent customer service across the restaurant.
• Assist customers with various transactions.
• Maintain cleanliness and upkeep of the store.

Skills

Customer Service

Teamwork

Product Knowledge

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store.
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of your store.
• Working on the shopfloor and other areas of the store as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience.

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for working within hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctuality, good presentation, and a proactive, hardworking attitude.
• Eagerness to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Ability to demonstrate our values at all times – being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement, with flexible holiday options and limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities via Dobbies Academy, including eLearning and training programs.
• A thriving, passionate, diverse culture dedicated to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We are passionate about gardens and plants, showcasing our passion through our own brand, branded products, concession partners, and services. We champion garden living all year round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We host events and experiences that bring communities together and support a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.