Customer Service Advisor - Fixed Term Contract

iQ Student Accommodation; Glasgow; On-site; GBP 20,000 - 24,000; Part time

Job summary

iQ Student Accommodation is seeking a Customer Service Advisor for a fixed-term contract until May 2026. This role involves ensuring students feel at home, managing site logistics, and maintaining safety compliance while providing excellent customer service. Candidates should be positive team players eager to contribute to a vibrant community.

Benefits

Supportive team environment

Benefits package

Qualifications

• Ideally has prior customer service experience.
• Must be a positive team player.
• Good communication and people skills are essential.

Responsibilities

• Show prospective students and families around the site.
• Manage parcels and maintenance requests.
• Organize social events and handle customer complaints.

Skills

Customer service

Communication skills

Problem-solving

Job description

Customer Service Advisor - Fixed Term Contract

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Customer Service Advisor - Fixed Term Contract

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Join to apply for the Customer Service Advisor - Fixed Term Contract role at iQ Student Accommodation

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Fixed Term Contract until May 2026 for 15 hours per week.Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

Sound like your cup of tea? Here's a bit about the role . .

Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!

What makes a great iQer?

First and foremost, we're looking for a positive, team player who thrives in a ‘get-stuff-done’ kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you’ll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we're much more interested in your people skills, personality and potential.

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Ready to feel like you've got the best job ever? Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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