Restaurant Customer Advisor

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive and hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values—being one team, continuous improvement, positivity, a love for gardens, and making it work for our customers.

What We Offer

1. Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities through Dobbies Academy and eLearning platforms.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate garden living year-round through our products, concessions, and services. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events, community activities, and support a national charity. We are dedicated to being a great place to work, encouraging colleagues to be their best selves every day, sharing wins, and celebrating success—together, we make it work for our customers.