Restaurant Customer Advisor

Dobbies Garden Centres; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where your passion for customer service will shine. You'll play a vital role in delivering exceptional dining experiences while working in a vibrant and fast-paced environment. From assisting with transactions to promoting exclusive membership benefits, you will have the opportunity to develop new skills and thrive as part of a diverse team. With generous discounts, flexible holiday entitlements, and a commitment to personal development, this role offers a rewarding career path in the hospitality sector. If you love engaging with customers and enjoy a supportive team atmosphere, this is the perfect opportunity for you.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Passion for delivering great customer experiences.
• Experience in customer-facing roles, particularly in hospitality.

Responsibilities

• Assist customers with transactions and promote Dobbies Club membership.
• Maintain cleanliness and assist with stock management and restaurant service.

Skills

Customer Service

Hospitality Experience

Team Collaboration

Time Management

Proactive Attitude

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Offering assistance with customer queries, utilizing product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain cleanliness and the upkeep of your store.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain additional skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive and hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Ability to demonstrate our values at all times – being one team, striving to improve daily, bringing a smile, living and breathing gardens, and making it work for our customers.

What We Offer

1. Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy, including eLearning and training programs.
6. A thriving, passionate, diverse team committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature restaurants or coffee shops, creating a relaxed environment for customers. We also support community events and charities, fostering a welcoming and inclusive culture. We are committed to being a great place to work, encouraging colleagues to be their best and celebrate success together.