Restaurant Customer Advisor

TN United Kingdom; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where you will play a crucial role in delivering exceptional customer experiences. This position involves assisting customers, driving sales, and maintaining high standards of hygiene and cleanliness. You'll work in a dynamic environment, gaining diverse skills while being part of a passionate and committed team. With generous discounts and development opportunities, this role is perfect for those eager to thrive in a busy setting and make a positive impact on customer satisfaction.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Confidential support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Passion for delivering great customer experiences.
• Experience in hospitality or customer service roles.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales through interactions and promoting membership benefits.
• Maintaining cleanliness and store upkeep.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Education

Experience in Customer-Facing Role

Job description

Restaurant Customer Advisor, Peterborough

Client:

Location:

Peterborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

58a1d17e24d5

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with transactions across the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Addressing customer queries with strong product knowledge, including allergies and dietary requirements.
• Maintaining cleanliness and store upkeep in collaboration with your team.
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an opportunity to gain diverse skills and experience.

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile.
• Experience in a customer-facing role, especially within hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, with a proactive and hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values—teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, early earnings access, savings, and financial advice.
• Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities via Dobbies Academy with eLearning and training programs.
• A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living year-round, showcasing our own and branded products, concessions, and services.

Many stores feature a restaurant or coffee shop offering a relaxed environment for refreshments and meals. We host community events and support a national charity partner, fostering community engagement.

We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and celebrate achievements—together, we make it work for our customers.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 26/04/2025 by TN United Kingdom