Horticulture Customer Advisor

Dobbies Garden Centres; Peterborough; On-site; GBP 26,000; Part time

Job summary

An established industry player is seeking Horticulture Customer Advisors to enhance customer experiences in their stores. This role is pivotal in driving sales and promoting customer loyalty through expert plant advice and maintaining high standards. Ideal candidates will be passionate about gardening, possess strong customer service skills, and enjoy working in a team-oriented environment. Join a vibrant team that values personal development and offers a generous discount across stores, along with a supportive culture that celebrates success. This is a fantastic opportunity to grow your skills while making a positive impact on customers' gardening journeys.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role, ideally with plants.
• Ability to lift heavy objects for store projects.

Responsibilities

• Deliver excellent gardening standards and customer service.
• Drive sales and promote Dobbies Club membership benefits.
• Assist customers with queries regarding plants and gardening.

Skills

Customer Service

Plant Knowledge

Sales Skills

Teamwork

Communication

Job description

Join to apply for the Horticulture Customer Advisor role at Dobbies Garden Centres

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Join to apply for the Horticulture Customer Advisor role at Dobbies Garden Centres

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
• Working with your team to ensure the department is kept to a high standard
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience
  
  

Who We Are Looking For

• You'll have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and a passion for plants
• Ability to lift heavy objects to support larger store projects
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hard working attitude along with you
• You are eager to learn new skills and gain new experiences
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
  
  

What We Offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
  
  

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail

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