Restaurant Customer Advisor

TN United Kingdom; Chesterfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Restaurant Customer Advisor to enhance the customer experience across its restaurants. This role involves assisting customers with transactions, driving sales through engaging interactions, and maintaining a clean and welcoming environment. The ideal candidate will have a passion for customer service, a proactive attitude, and the ability to thrive in a fast-paced setting. Join a vibrant and diverse team dedicated to delivering exceptional service while enjoying generous discounts and development opportunities.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role and interest in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers with transactions.
• Driving sales through customer interactions and promoting membership benefits.
• Maintaining cleanliness and store upkeep in collaboration with your team.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Punctuality

Proactive Attitude

Job description

Social network you want to login/join with:

Restaurant Customer Advisor, Chesterfield

Client:

Location:

Chesterfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

034da42febd3

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with transactions across the store
• Driving sales through customer interactions and promoting the Dobbies Club membership benefits
• Addressing customer queries with product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and store upkeep in collaboration with your team
• Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service — an opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, good presentation, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Ability to thrive in a busy, fast-paced environment
• Alignment with our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave with flexible holiday use and statutory days off
• Uncapped store discounts: 50% off in Restaurants, 25% off in Garden Centre, 10% off in food halls
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice
• Support from Retail Trust: confidential support, virtual GP, counselling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning platforms
• A vibrant, passionate, diverse team committed to customer service

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores across all nations. We celebrate gardening and plant passion through our products, services, and community events. Many stores feature restaurants or coffee shops, providing a welcoming environment for customers. We also support community events and charity initiatives.

We are dedicated to being a great employer, encouraging colleagues to be their best, share successes, and work together to serve our customers effectively.