Restaurant and Bar Supervisor

TN United Kingdom; Bagshot; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Restaurant & Bar Supervisor to oversee operations at a luxurious restaurant. This role involves ensuring exceptional guest experiences, training staff, and maintaining high service standards. The ideal candidate will bring a wealth of experience in hospitality, a strong understanding of food and beverage, and a passion for delivering memorable moments. Join a dedicated team in a stunning location, where your contributions will be valued, and enjoy a range of benefits including training opportunities, discounts, and a commitment to employee wellbeing.

Benefits

29 days holiday

50% discount on food and beverages

Discounted room nights

Free meals on duty

Free gym access

Recognition and rewards programs

Access to training platforms

Commitment to sustainability

Qualifications

• Previous experience in a supervisory role within a restaurant.
• Strong knowledge of food, wines, and cheeses.

Responsibilities

• Supervise restaurant team activities to maintain service standards.
• Assist in training team members and managing restaurant shifts.
• Handle guest requests and maintain point of sale system.

Skills

Customer Service

Organizational Skills

Food and Wine Knowledge

Communication Skills

Education

Experience as Chef de Rang or Supervisor

Job description

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We're actively seeking a Restaurant & Bar Supervisor for the Hillfield at Pennyhill Park

This role will involve taking responsibility for the smooth running of the department alongside the Restaurant Manager. You will work as part of a team to evaluate, train, and enhance our guests' experience.

Your organizational skills will be essential in working within a large team, overseeing operations at Hillfield Restaurant. Our beautiful location and grounds in Surrey provide a wonderful environment to work in. We aim to offer our guests the best experience, from breakfast to dinner, including buffets and à la carte options.

Our friendly team delivers a welcoming, luxurious service to ensure memorable experiences for our guests.

Role Responsibilities

• Supervise and coordinate restaurant team activities to maintain standards and ensure excellent customer service.
• Assist in training team members, conducting meetings, and maintaining standards.
• Communicate relevant information within the restaurant and with other departments.
• Promote upselling within the team.
• Assist in managing all restaurant shifts, ensuring adherence to service standards.
• Attend to guest requests and feedback regarding food and beverages.
• Handle and record guest complaints and significant activities during shifts.
• Conduct monthly stock takes for crockery and china.
• Ensure weekly and monthly cleaning routines are followed.
• Complete shift briefings and communicate function sheets daily.
• Maintain the point of sale system and notify relevant managers of updates or issues.
• Assist in managing supplies and requisitions.

The Ideal Candidate

• Previous experience as a Chef de Rang or Supervisor in a similar setting.
• Highly organized with strong knowledge of food, wines, and cheeses.
• Ability to supervise and ensure consistent service quality.
• Understanding of high standards in a luxury environment.
• Excellent communication skills.
• Motivated to create memorable guest experiences.

Package and Benefits

We value our staff and offer excellent training, development, and progression opportunities. Benefits include:

• Competitive salary above the Real Living Wage.
• 29 days holiday, increasing with service length.
• Discretionary service charge system.
• 50% discount on food and beverages across all properties.
• Discounted room nights at our properties.
• Perkz discount scheme and online wellbeing guides.
• Free meals on duty.
• Recognition and rewards programs.
• Access to training platforms and programs.
• Free gym access and classes where available.
• Commitment to sustainability and employee wellbeing.

About the Company

Exclusive Hotels and Venues is a family-owned collection of six unique country house hotels across southern England, set in stunning locations and offering diverse leisure, wedding, and event facilities.