Responsive Repairs Delivery Lead | Car Allowance & Pension

Incommunities; Bradford; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

28 days annual leave + bank holidays

Cycle to work

Wellbeing benefits

Job summary

Incommunities seeks an experienced Responsive Repairs Delivery Lead to steer a safe, efficient and high-quality responsive repairs service. The role focuses on ensuring teams have the skills and resources to meet objectives while maintaining high customer satisfaction.

You will lead office and field-based colleagues, drive service improvements and manage budgets. A strong track record in delivery, people management and safeguarding customer experience is essential.

Qualifications

• Experience delivering responsive repairs or similar maintenance services.
• Experience assessing performance measures and budgets.
• Ability to lead in a high-pressured, improvement-focused environment.
• Full driving license essential; UK right to work.
• DBS check as part of pre-employment requirements.

Responsibilities

• Lead the delivery of responsive repairs service including out-of-hours support.
• Manage office and field-based colleagues to ensure high-quality, value-for-money service.
• Prioritise customer feedback and drive service improvements.
• Provide reports and analysis to senior managers on performance.
• Deliver the three-year service improvement plan and transformation initiatives.
• Utilise data systems to monitor KPIs and drive performance.

Skills

Customer service leadership

Performance reporting

Budget management

Team leadership

Driving license

Right to work in UK

Education

ILM Level 3

HNC

CMI

SMSTS

Health and Safety Certificate

Job description

Incommunities seeks an experienced Responsive Repairs Delivery Lead to steer a safe, efficient and high-quality responsive repairs service. The role focuses on ensuring teams have the skills and resources to meet objectives while maintaining high customer satisfaction.

You will lead office and field-based colleagues, drive service improvements and manage budgets. A strong track record in delivery, people management and safeguarding customer experience is essential.