Response Team Security Officer

First Response Group Ltd; Watford; On-site; GBP 12,000 - 18,000; Full time

Job summary

FRG Events is the specialist stadium, arena and live events division of First Response Group, delivering professional, customer-focused security services at venues across the UK.

Joining Team FRG Events means being part of a trusted national organisation with a close-knit events team, creating safe, secure and memorable experiences for thousands of spectators every day.

We are committed to development, inclusivity and helping you reach your potential in a dynamic security environment.

Qualifications

• SIA Door Supervisor Licence is essential.
• Hold or be willing to obtain a Spectator Safety qualification (Level 2 or 3).
• Complete ACT (Counter Terrorism) Awareness or be willing to do so before deployment.
• Experience in event security or crowd management is desirable.
• Excellent verbal communication and ability to engage with the public and partners.

Responsibilities

• Rapid response to security incidents, medical emergencies and crowd issues.
• De-escalate conflicts and manage spectator disputes calmly.
• Ensure access control and protect restricted areas.
• Conduct searches and screening at entry points per regulations.
• Collaborate with stadium stewards, police and emergency services.
• Document incidents clearly and promptly.
• Provide welcoming, professional customer service to supporters.
• Monitor crowd behaviour and maintain a safe environment.

Skills

SIA Licence

Crowd management

Communication skills

Teamwork

Situational awareness

Job description

Job Description

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Rapid Response: Respond promptly and professionally to security incidents, medical emergencies, and crowd management issues, ensuring the safety of all attendees.

Conflict Management: Effectively de-escalate confrontational situations and resolve spectator disputes in a calm, controlled manner.

Pitch & Restricted Area Security: Maintain the integrity of the playing surface and restricted areas by preventing unauthorised access throughout events.

Search & Screening Operations: Carry out thorough bag searches and screening procedures at entry points in accordance with Ground Regulations and venue policies.

Multi-Agency Collaboration: Work closely with stadium stewards, Police, emergency services, and medical teams to support the safe operation of events.

Incident Documentation: Complete clear, accurate, and timely incident reports, ensuring all relevant information is recorded appropriately.

Customer Service Excellence: Provide a welcoming and professional presence for supporters, offering assistance, directions, and information where required.

Crowd Safety & Monitoring: Continuously monitor spectator behaviour, identify potential risks, and take proactive steps to maintain a safe and enjoyable environment for all.

SIA Licence: A valid SIA Door Supervisor Licence is essential for this role.

Spectator Safety Qualification: Hold, or be willing to obtain, a Level 2 or Level 3 Certificate in Spectator Safety.

Counter Terrorism Awareness: Completion of ACT (Action Counters Terrorism) Awareness and Security Training is required, or a willingness to complete the training prior to deployment.

Relevant Experience: Previous experience within event security, crowd management, stadium operations, or other front-line security environments is highly desirable.

Communication Skills: Strong verbal communication skills with the ability to engage confidently with members of the public, colleagues, and partner agencies. Experience using two-way radio systems is advantageous.

Professional Attributes: Calm, composed, and resilient under pressure, with the confidence to manage challenging situations and difficult behaviour in a professional manner.

Teamwork & Customer Focus: A proactive team player who is approachable, reliable, and committed to delivering excellent customer service while maintaining the highest standards of safety and security.

Situational Awareness: Ability to remain vigilant, assess potential risks quickly, and make sound decisions in fast-paced and dynamic event environments.

FRG Events is the specialist stadium, arena, and live events division of First Response Group (FRG), one of the UK's leading security and facilities management companies.

We help deliver some of the UK's most exciting live events, providing professional, customer focused security services at stadiums, arenas, festivals, concerts, corporate events, and major public gatherings.

As part of Team FRG Events, you'll join a trusted organisation that combines the strength and stability of a national business with the close knit feel of a specialist events team. Working alongside some of the UK's most iconic venues and event organisers, you'll play an important role in creating safe, secure, and memorable experiences for thousands of people every day.

If you are passionate about delivering outstanding service and want to be part of a team that takes pride in what it does, we would love to hear from you.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We distinguish ourselves through the integration of cutting edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.