Event Security Officer

First Response Group; Waterford; On-site; GBP 18,000 - 24,000; Full time

Job summary

First Response Group’s FRG Events division is recruiting for frontline security roles at stadiums, arenas, and large events. You will deliver prompt security responses, manage crowds, and work with partners to ensure safe, secure environments for thousands of attendees.

Roles require calm, confident communication, resilience under pressure, and a team-focused approach to deliver outstanding customer service while upholding safety standards across busy event settings.

Qualifications

• SIA Door Supervisor licence is essential for this role.
• Hold or be willing to obtain a Level 2 or Level 3 Spectator Safety certificate.
• Complete ACT Awareness and Security Training or be willing to do so before deployment.
• Previous experience in event security, crowd management, stadium operations or front-line security is desirable.
• Strong verbal communication with the public, colleagues and partner agencies; radio usage is advantageous.

Responsibilities

• Rapid response to security incidents, medical emergencies, and crowd management issues.
• De-escalate confrontational situations and resolve spectator disputes calmly.
• Maintain pitch and restricted areas by preventing unauthorised access throughout events.
• Carry out thorough bag searches and screening at entry points in line with Ground Regulations and venue policies.
• Collaborate with stadium stewards, Police, emergency services and medical teams.
• Complete clear, accurate, and timely incident reports with relevant details.
• Provide a welcoming, professional presence for supporters, offering assistance and information.
• Continuously monitor spectator behaviour and take proactive steps to maintain safety.

Skills

SIA Licence

Spectator Safety

Counter Terrorism Awareness

Communication Skills

Teamwork

Situational Awareness

Crowd Management

Public Interaction

Education

Level 2/Level 3 Spectator Safety Certificate

Tools

Two-way Radios

Job description

About the Role

FRG Events is the specialist stadium, arena, and live events division of First Response Group (FRG), one of the UK's leading security and facilities management companies.

We help deliver some of the UK's most exciting live events, providing professional, customer focused security services at stadiums, arenas, festivals, concerts, corporate events, and major public gatherings.

As part of Team FRG Events, you'll join a trusted organisation that combines the strength and stability of a national business with the close knit feel of a specialist events team. Working alongside some of the UK's most iconic venues and event organisers, you'll play an important role in creating safe, secure, and memorable experiences for thousands of people every day.

If you are passionate about delivering outstanding service and want to be part of a team that takes pride in what it does, we would love to hear from you.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We distinguish ourselves through the integration of cutting edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.

Job Opportunity

• Rapid Response: Respond promptly and professionally to security incidents, medical emergencies, and crowd management issues, ensuring the safety of all attendees.


• Conflict Management: Effectively de-escalate confrontational situations and resolve spectator disputes in a calm, controlled manner.


• Pitch & Restricted Area Security: Maintain the integrity of the playing surface and restricted areas by preventing unauthorised access throughout events.


• Search & Screening Operations: Carry out thorough bag searches and screening procedures at entry points in accordance with Ground Regulations and venue policies.


• Multi-Agency Collaboration: Work closely with stadium stewards, Police, emergency services, and medical teams to support the safe operation of events.


• Incident Documentation: Complete clear, accurate, and timely incident reports, ensuring all relevant information is recorded appropriately.


• Customer Service Excellence: Provide a welcoming and professional presence for supporters, offering assistance, directions, and information where required.


• Crowd Safety & Monitoring: Continuously monitor spectator behaviour, identify potential risks, and take proactive steps to maintain a safe and enjoyable environment for all.

Essential Skills

• SIA Licence: A valid SIA Door Supervisor Licence is essential for this role.


• Spectator Safety Qualification: Hold, or be willing to obtain, a Level 2 or Level 3 Certificate in Spectator Safety.


• Counter Terrorism Awareness: Completion of ACT (Action Counters Terrorism) Awareness and Security Training is required, or a willingness to complete the training prior to deployment.


• Relevant Experience: Previous experience within event security, crowd management, stadium operations, or other front-line security environments is highly desirable.


• Communication Skills: Strong verbal communication skills with the ability to engage confidently with members of the public, colleagues, and partner agencies. Experience using two-way radio systems is advantageous.


• Professional Attributes: Calm, composed, and resilient under pressure, with the confidence to manage challenging situations and difficult behaviour in a professional manner.


• Teamwork & Customer Focus: A proactive team player who is approachable, reliable, and committed to delivering excellent customer service while maintaining the highest standards of safety and security.


• Situational Awareness: Ability to remain vigilant, assess potential risks quickly, and make sound decisions in fast-paced and dynamic event environments.

About Company

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

DE&I

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.