Response Repairs Supervisor

Housing Quality Network; Eastleigh; On-site; GBP 38,000 - 46,000; Full time

Job summary

Housing Quality Network is seeking a Responsive Repairs Supervisor to lead a team of skilled trades colleagues across our South and South East operating areas. You’ll develop people, drive performance, and deliver outstanding customer service in a fast-paced environment.

You’ll work with plumbing, carpentry, decorating and other trades to ensure safe, well-maintained homes and a high-quality service that puts customers at the heart of everything we do, with strong collaboration with contractors

Qualifications

• Experience leading a team of skilled trades professionals.
• Deliver high-quality repairs and customer-focused service.
• Ability to work with contractors and internal colleagues to improve service.

Responsibilities

• Lead a team across South and South East operating areas.
• Drive performance and develop people in a fast-paced environment.
• Ensure safe, reliable, and value-for-money repairs for customers.

Job description

Make a real difference to our customers, every single day.

We believe everyone should have a safe, warm and well-maintained home. Our Responsive Repairs team plays a vital role in making that happen, delivering high-quality repairs and maintenance services that keep our customers’ homes running smoothly and their experiences positive.

We’re looking for aResponsive Repairs Supervisorto lead a team of skilled trade colleagues across our South and South East operating areas. This is an exciting opportunity for someone who enjoys developing people, driving performance, and delivering outstanding customer service in a fast-paced environment.

Our Responsive Repairs team is responsible for getting things right first time, whether that’s plumbing, carpentry, fencing, decorating or general repairs. You’ll lead from the front, supporting your team to provide an efficient, high-quality service that puts customers at the heart of everything we do.

What you’ll be doing

Every day is different in Responsive Repairs, but one thing stays the same – you’ll play an important role in helping our customers love where they live.

You’ll be leading a team of skilled trades colleagues who keep our customers’ homes safe, comfortable and well maintained. Whether it’s supporting your team to succeed, working with customers to put things right, or finding better ways of doing things, you’ll help create a service that’s trusted, reliable, and genuinely customer focused.

You’ll work closely with colleagues and contractor partners across the business, building positive relationships that help us deliver a great experience for our customers. You’ll also use your knowledge and insight to spot opportunities for improvement, making sure we’re providing a service that’s efficient, high quality and delivers value for money.

Most importantly, you’ll create an environment where people feel supported, empowered and safe, helping your team thrive while making a real difference in our communities.