Response Coordinator - Incident Response Desk - Internal

Welsh Ambulance Services; Cwmbran; Vor Ort; GBP 36.000 - 48.000; Vollzeit

Zusammenfassung

Welsh Ambulance Services is seeking a proactive Response Coordinator to supervise Emergency Medical Services (EMS) responses and oversee the deployment of Trust Specialist resources including HART, SORT and Operational Managers across incidents, in line with Trust policies.

You will maintain close working relationships with all roles within the EMSC and NOCC, ensuring high quality patient care and safety in resource allocation for 999 calls, while adhering to the EMSC Business Continuity and

Qualifikationen

• NVQ Level 3 in relevant subject or equivalent relevant experience.
• Awareness of EMSC SOPs and Trust Policies.
• Desirable: JESIP trained.
• Desirable: Experience acting up to Shift Manager.

Aufgaben

• Maintain close working relationships with all roles within the EMSC and NOCC.
• Accountable for service delivery and allocation of ambulance specialist resources to 999 calls.
• Be conversant with EMSC BC and Major/ Significant Incident plans for appropriate response.
• Make decisions balancing clinical needs with available resources during incidents.

Kenntnisse

Professionalism

IT Skills

Keyboard Skills

Teamwork

Communication

Autonomy

Leadership

Decision Making

Change Management

Crisis Management

Ausbildung

NVQ Level 3 in relevant subject

Jobbeschreibung

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST

During their period of duty, be responsible for supervising Emergency Medical Services (EMS) Responses, accountable for the effective and efficient management and deployment of Trust Specialist resources including HART, SORT, Operational Managers for example to a range of Ambulance service incidents in line with Trust and EMS Coordination Centres policies and procedures. Ensuring compliance to the Trust Clinical Model, and appropriate allocation of resources to incidents.

Interview Information

Interviews will take place the week commencing 23rd November.

Main duties of the job

The Response Coordinator will be required to maintain close working relationships with all roles working within the EMSC and NOCC.

Accountable and responsible for service delivery ensuring high level of patient care and patient safety in allocation of Ambulance Specialist resources to 999 calls.

IRD Response Coordinator will be expected to be fully conversant with the EMSC Business Continuity (BC) and Trust Major / Significant Incident plans to ensure the appropriate response, escalation and forward management of any incident.

Make decisions which will involve continuously assessing multifaceted information relating to patients and their clinical needs; major and multi agency incidents; system flow and operational service delivery, to balance the clinical needs of patients against the available patient facing resources.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications and Knowledge

Essential criteria

• NVQ Level 3 in relevant subject or equivalent relevant experience.
• Awareness of EMSC SOPs and Trust Policies

Desirable criteria

• Commitment to continuous professional development
• Understanding of change management and the impact that can have on individuals, the team, and an organisation.
• JESIP Trained.

Experience

Essential criteria

• Experience in Supporting colleagues.
• Experience in Mentoring
• Experience monitoring service effectiveness
• IT literacy

Desirable criteria

• Experience in acting up to Shift Manager and/or Response Coordinator.
• Experience working in a call centre environment.
• Delivering organisational outcomes through internal and external engagement and participation
• Delivering outcomes in line with the values and required behaviors of the organization.
• Analytical ability and problem solving

Skills and Attributes

Essential criteria

• High standards of personal professionalism
• Excellent IT Skills
• Standard Keyboard Skills
• Able to work independently and as part of a team.
• Excellent communication, listening and interpersonal skills
• Ability to work autonomously.
• Good leadership, coaching and motivational skills.
• Decision making capability.
• Ability to manage change.
• Ability to manage and support others during times of crisis.

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
• Ability to interpret statistical information.
• Knowledge of analysing information in a meaningful manner in order to inform service provisions.
• An understanding of how bereavement and stress affects individuals’ behaviour.