Shift Manager - Internal

Welsh Ambulance Services; Cwmbran; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Welsh Ambulance Service NHS Trust is hiring an EMS Coordination Team Shift Manager to lead deployment and team activity in a demanding 999 environment.

Welsh language ability is desirable; both Welsh and English speakers are welcome. You must be over 18, and sponsorship is not available under UK immigration rules. Applications are restricted to staff currently employed by the Trust.

Qualifications

• Post graduate education in a relevant subject or equivalent experience.
• MPDS qualification or ability to achieve within 12 months.
• Working towards an Operational Commander course within 12 months.

Responsibilities

• Accountable for efficient and effective deployment of resources to meet demand.
• First point of contact representing the Trust in management situations.
• Ensure the shift is well organised and resources deployed.
• Provide operational leadership and supervision of EMS Coordination team on duty.

Skills

Communication skills

Leadership

Mentoring

Pressure management

Autonomy

Planning & organisation

Influencing

Education

Postgraduate education

MPDS qualified or within 12 months

Operational Commander course within 12 months

Job description

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST

The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the EMS Coordination Team as a Shift Manager.

The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

You must be over the age of 18 to apply for this position.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations.

Main duties of the job

Duties include:

• Being accountable for the efficient and effective management of deployment of resources to meet actual and anticipated demand.
• Being the first point of contact representing the Trust in situations requiring management involvement.
• Ensuring the effective organisation of the shift and deployment of resources.
• Be responsible for the operational leadership and supervision of all team members within EMS Coordination whilst on duty.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Qualifications and Knowledge

Essential criteria

• Post graduate education in a relevant subject or equivalent experience
• MPDS qualified or ability to achieve this qualification within 12 months
• Working towards undertaking an Operational Commander course within 12 months

Desirable criteria

• National Vocational Qualification (NVQ) in call centre/call centre management
• Certificate in Management, or equivalent
• Commitment to continuous professional development
• Understanding of change management and the impact that can have on individuals, the team and an organisation

Experience

Essential criteria

• Experience in managing Ambulance Emergency Contact Centre Teams, demonstrating a good working knowledge of Call Flow, Dispatch systems, staff management including rostering and financial management.
• Experience monitoring service effectiveness
• Experienced in performance management, developing and supporting staff
• Experience of leading a team and recruiting staff
• IT literacy
• Implementing performance management systems

Desirable criteria

• Experience in acting to Duty Centre Manager delivering Organisational outcomes through internal and external engagement and participation.
• Optimising performance of direct reports and others
• Delivering outcomes in line with the values and required behaviours of the organisation
• Facilitating change with individuals and groups
• Analytical ability and problem solving
• Delivering financial management and identification of financial savings
• Implementation of equal opportunities
• Building personal and professional credibility with management and clinical teams and staff

Skills and Attributes

Essential criteria

• Excellent written and verbal communication skills
• Leadership and facilitation skills
• Mentoring and preceptorship skills
• Ability to work under pressure and meet deadlines
• Ability to work autonomously
• Good planning and organisational skills
• Articulate with strong influencing sills
• Sensitive to confidentiality
• The ability to manage and support others during times of crisis – most commonly during or following an emergency call
• Standard keyboard skills

Desirable criteria

• Proven track record in achieving objectives
• Financial skills, including budgetary management and costing skills
• Ability to interpret statistical information
• Research, evaluation and audit skills.
• Knowledge of analysing information in a meaningful manner in order to inform service provisions.
• Experience in report writing/presentations.
• Ability to speak Welsh
• An understanding of how bereavement and stress affects individuals’ behaviour

Values

Essential criteria

• Ownership of the Trust behaviours.

Other

Essential criteria

• Ability to travel across Wales.
• Attend leadership conferences for CPD purposes.
• Able to work hours flexibly.
• Flexibility to meet service demands and competing or changing priorities.