Nepts Planner/Day Controller - Internal

Welsh Ambulance Services; Cwmbran; On-site; GBP 22,000 - 28,000; Full time

Job summary

Welsh Ambulance Services is seeking a proactive Scheduling Administrator for the Non-Emergency Patient Transport Service (NEPTS). You will manage advance and on-the-day scheduling for a high-volume area, ensuring timely transport for hospital appointments and pre-planned journeys.

A calm, organized approach is essential. The role requires strong IT, typing, and geographical knowledge, with the ability to work to deadlines and adapt to changing requests.

Qualifications

• GCSEs including English and maths or equivalent.
• Experience with booking/patient planning systems preferred.
• Able to typing accurately and efficiently.

Responsibilities

• Coordinate advance and on-the-day scheduling for non-emergency patient journeys.
• Work to deadlines and allocate additional/late transport requests efficiently.
• Update scheduled work and reallocate patients as required.
• Demonstrate good knowledge of geography in the South Wales area.

Skills

Organisational skills

Geographical knowledge

Typing speed 20wpm

Communication skills

Decision making

Education

GCSE English and Maths

Tools

Booking systems

PC skills

Job description

Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Main duties of the job

The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.

The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.

The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

The successful candidates will ideally have a good geographical knowledge of the South Wales area.

The post will give you the opportunity to work within an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.

Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Applicants must be over 18 to apply

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment.

Desirable criteria

• Experience in the use of a recognised booking and patient planning systems
• PC software user qualification such as the European Computer Driving Licence

Knowledge

Essential criteria

• General understanding of organisation structure, strategic objectives, policies and procedures
• Competent Keyboard Skills
• Map reading skills and good knowledge of geography

Desirable criteria

• Knowledge of NATO radio procedure and phonetic alphabet
• Awareness of Trust policies.
• General understanding of medical terminology

Experience

Desirable criteria

• Previous experience in a similar job role where decisions are based upon an ever changing set of circumstances
• Evidence of remaining calm under pressure

General

Desirable criteria

• Ability to speak Welsh
• Flexible approach to meet the needs of the service

Abilities and Skills

Essential criteria

• Ability to work alone on own initiative with minimum supervision or as a member of a team
• Ability to use good judgement when dealing with emergency situations
• Logical thinker able to identify priorities and undertake numerous tasks simultaneously
• To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach.
• Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region
• Commitment to carer development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews