Integrated Care Clinician (Paramedic) – Cwmbran

Welsh Ambulance Services; Cwmbran; On-site; GBP 34,000 - 44,000; Full time

Benefits offered by this job

Range of supportive work-life balance

Comprehensive CPD programme

Health and wellbeing support services

Remote clinical decision‑making skills

Job summary

Welsh Ambulance Services is recruiting an Integrated Care Clinician (Paramedic) to perform telephone triage assessments and determine appropriate interventions for patients, following Trust policies and guidelines. The role emphasizes autonomous working within a remote decision‑making environment and collaboration with senior clinicians to deliver urgent care across Wales.

The successful candidate will hold NMC or HCPC registration, participate in a CPD programme, and adapt to a rotating shift

Qualifications

• NMC registered nurse (adult or child) or HCPC registered paramedic with post‑registration experience.
• Regular update training and continuing professional development required by regulators.
• Flexible approach to work including rotating shifts, nights, weekends.

Responsibilities

• Undertake telephone triage assessments of patients.
• Advise the most appropriate intervention per guidelines.
• Work autonomously with clinical decision support from senior clinicians.
• Engage with a multi‑disciplinary team to deliver patient‑centred urgent care.

Skills

Communication skills

Teamwork

Decision making

Clinical knowledge

Education

NMC Registered Nurse (adult/child)

HCPC Registered Paramedic

Job description

Job overview

Integrated Care Clinician (Paramedic)

The post holder will undertake telephone triage assessments of patients in an efficient way.

They will advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.

Will work in an autonomous capacity, assessing and advising callers within agreed guidelines.

Are you ready for a new direction in your career with new exciting challenges?

Now is a great time to work for NHS Integrated Care as we continue to grow our offer to patients and deliver a clinically effective, patient centred service. We are looking for more Triage and Assessment Paramedics to join us in meeting the challenges of urgent and emergency care across Wales.

Integrated Care is the service that gives the people of Wales access to Urgent out of hours care, 24-hour health information with sign posting and access to urgent dental services.

We at Integrated Care recognise that the ongoing pressures in many patient facing roles are leading Paramedics to feel undervalued and over worked This is an opportunity to deliver outstanding patient care without the physical strains of hands‑on care, in a non‑patient facing setting, which allows you to focus on prudent health for your patients.

Proposed Start date - February 2027

Main duties of the job

Integrated Care is at the forefront of an improving urgent and emergency care offering for the people of Wales both online and over the phone.

At Integrated Care we employ a wide range of colleagues, from Call Handlers to Nurses, Paramedics, and data analysts, working as part of a multi-disciplinary team alongside GPs, Pharmacists and Mental Health Practitioners.

This is a dynamic role in which you’ll draw upon your clinical assessment skills to help and advise a broad spectrum of patients, from minor ailments and injuries to complex and urgent conditions as well as to hone your skills in a remote clinical decision‑making environment.

As a Band 6 Triage and Assessment Paramedic, you’ll have the autonomy to make decisions but be supported by our experienced team of senior clinicians, practice coaches and multi‑disciplinary colleagues.

Our highly trained teams work closely with urgent care GP’s and pharmacists in looking after Wales Urgent care needs. Working for Integrated Care will mean you make a real difference to people’s lives and health as we engage with thousands of patients each week.

The benefits of working for Integrated Care:

• A range of supportive work-life balance policies
• A comprehensive CPD programme
• A range of health and wellbeing support services
• Where you will learn remote clinical decision‑making skills

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications and/or Knowledge & Experience

Essential criteria

• NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services.
• Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.

Other

Essential criteria

• Flexible approach to work – expect to work a rotating shift system including working nights and weekends (unsocial hours)

Values

Essential criteria

• Able to demonstrate the Trust values and behaviours

Aptitude and Abilities

Essential criteria

• Able to demonstrate strong listening and communication skills
• Able to demonstrate team working with a collaborative style
• Able to work to own initiative and make decisions
• Able to demonstrate sound clinical decision making capabilities
• Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal development
• Committed to ongoing training and development including mandatory updates
• Good self-management – ie selfstarter, good time keeping
• Ability to work under their own initiative without direct supervision

Desirable criteria

• Ability to speak Welsh