Respiratory Appointment Coordinator - NHS Band 3

West Herts Hospitals; Hemel Hempstead; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking a full-time appointment scheduler for the Respiratory Department in Hemel Hempstead. This Band 3 role involves cross-site coordination, managing the booking of appointments, checking patients in, and ensuring efficient clinic flow across sites.

You will upload documents to Cerner PowerChart, coordinate follow-ups, and work closely with clinicians and admin colleagues to maintain patient access policies and accurate records.

Qualifications

• GCSEs in English and Maths are required.
• NVQ Level 2/3 in Business Administration or equivalent.
• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Good IT skills with Microsoft Office and data entry systems.
• Understanding of confidentiality and data protection.
• Knowledge of NHS outpatient processes and RTT pathways.
• Understanding of the Trust’s Patient Access Policy.
• Experience in a receptionist/administrative or customer service role.
• Experience in an NHS or healthcare setting.

Responsibilities

• Book appointments and check patients in and out of clinics.
• Arrange follow-up appointments and scan/upload documents to Cerner PowerChart.
• Update patient information on relevant systems.
• Book day case procedures within the department.
• Communicate professionally with patients and families by phone and in person.
• Collaborate with clinicians, nursing staff, service managers and admin colleagues.

Skills

Organisational skills

Communication

Attention to detail

IT skills

Confidentiality & data protection

NHS outpatient processes

Patient Access Policy

Education

GCSEs including English & Maths

NVQ Level 2/3 in Business Administration

Tools

Cerner PowerChart

ERS

Job description

West Hertfordshire Teaching Hospitals NHS Trust is seeking a full-time appointment scheduler for the Respiratory Department in Hemel Hempstead. This Band 3 role involves cross-site coordination, managing the booking of appointments, checking patients in, and ensuring efficient clinic flow across sites.

You will upload documents to Cerner PowerChart, coordinate follow-ups, and work closely with clinicians and admin colleagues to maintain patient access policies and accurate records.