Respiratory SDEC Admin Coordinator — Patient Pathways

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 24,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 3 Admin Coordinator to join the Respiratory Same Day Emergency Care (SDEC) team based at Washwood Heath Community Diagnostic Centre in Birmingham. The role focuses on coordinating patient pathways, referrals, appointments and maintaining patient records within a busy multidisciplinary team.

You will manage telephone and email inquiries, support clinic bookings, prepare documentation and generate reports to aid service

Qualifications

• Proven administrative experience in NHS or healthcare settings.
• Ability to manage referrals and patient pathways within defined timescales.
• Experience coordinating appointments and maintaining accurate records.
• Excellent organisational and IT skills with attention to detail.

Responsibilities

• Provide comprehensive administrative support to the Respiratory SDEC service.
• Process referrals and support clinical triage to ensure appropriate patient management.
• Coordinate clinic bookings and patient pathways to optimise capacity.
• Act as a key contact for patients, clinicians, GP practices and external organisations.
• Manage telephone enquiries, record and relay messages, and escalate urgent information.
• Maintain accurate patient records and NHS-standard administrative systems.
• Produce reports and data to support service improvements and outcomes.
• Prioritise workloads and work both independently and in a busy team.

Skills

Administrative coordination

IT skills

Communication skills

Organisational skills

Teamwork

Tools

MS Office

NHS Admin Systems

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 3 Admin Coordinator to join the Respiratory Same Day Emergency Care (SDEC) team based at Washwood Heath Community Diagnostic Centre in Birmingham. The role focuses on coordinating patient pathways, referrals, appointments and maintaining patient records within a busy multidisciplinary team.

You will manage telephone and email inquiries, support clinic bookings, prepare documentation and generate reports to aid service