Band 3- Receptionist / Appointment scheduler, Respiratory

West Herts Hospitals; Hemel Hempstead; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking a full-time appointment scheduler for the Respiratory Department in Hemel Hempstead. This Band 3 role involves cross-site coordination, managing the booking of appointments, checking patients in, and ensuring efficient clinic flow across sites.

You will upload documents to Cerner PowerChart, coordinate follow-ups, and work closely with clinicians and admin colleagues to maintain patient access policies and accurate records.

Qualifications

• GCSEs in English and Maths are required.
• NVQ Level 2/3 in Business Administration or equivalent.
• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Good IT skills with Microsoft Office and data entry systems.
• Understanding of confidentiality and data protection.
• Knowledge of NHS outpatient processes and RTT pathways.
• Understanding of the Trust’s Patient Access Policy.
• Experience in a receptionist/administrative or customer service role.
• Experience in an NHS or healthcare setting.

Responsibilities

• Book appointments and check patients in and out of clinics.
• Arrange follow-up appointments and scan/upload documents to Cerner PowerChart.
• Update patient information on relevant systems.
• Book day case procedures within the department.
• Communicate professionally with patients and families by phone and in person.
• Collaborate with clinicians, nursing staff, service managers and admin colleagues.

Skills

Organisational skills

Communication

Attention to detail

IT skills

Confidentiality & data protection

NHS outpatient processes

Patient Access Policy

Education

GCSEs including English & Maths

NVQ Level 2/3 in Business Administration

Tools

Cerner PowerChart

ERS

Job description

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Important: West Hertfordshire Teaching Hospitals NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements or employment offers.

If you receive a job offer or recruitment communication and are unsure whether it is genuine, please verify it using the contact details published on this website. Any request for payment should be treated as fraudulent.

Band 3

Main area Respiratory Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week Job ref 360-A-11681-A

Department name West Herts - General Staffing Site Hemel Hempstead Hospital Town Cross Site Salary £27,106 - £28,850 pa inc HCA Salary period Yearly Closing 14/10/2026 23:59

Job overview

An exciting opportunity has arisen for a full time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.
We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust’s Patient Access Policy.
We are a hardworking, friendly, and flexible team, adapting to ever-changing demands, and are looking for someone who can bring the same positive and adaptable approach.
Working Monday to Friday.

PLEASE NOTE THAT SPONSORSHIP IS NOT ELIGIBLE FOR THIS POST.

Main duties of the job

The successful candidate will demonstrate excellent organisational skills, with the ability to manage and prioritise workload effectively. They will have first-class communication skills, maintaining a professional and approachable manner when speaking with patients and colleagues, along with a high level of attention to detail and accuracy in booking appointments and uploading documents on Cerner. An understanding of the sensitive nature of the work is essential, with the ability to handle patient information in the strictest confidence. A flexible, proactive, and collaborative approach to work is also key.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Detailed job description and main responsibilities

The post holder will provide a comprehensive and efficient admin service within the Respiratory department across sites. This includes checking patients in on arrival, booking them in for appointments, and ensuring they are checked out appropriately after their clinic visit. The role also involves arranging follow-up appointments, scanning and uploading documents to Cerner PowerChart in line with the Trust’s Secure and Share Policy, and updating patient information on relevant systems as required. The post also includes the booking of day case procedures within the department.
The post holder will communicate professionally with patients and their families, both faceto-face and over the phone, and will work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient focused Respiratory service.

Person specification

Education and qualifications:

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• NVQ Level 2/3 in Business Administration or equivalent experience

Knowledge:

• Excellent organisational skills with the ability to prioritise workload
• Strong communication and interpersonal skills
• High level of accuracy and attention to detail
• Good IT skills (Microsoft Office and data entry systems)
• Understanding of confidentiality and data protection
• Knowledge of NHS outpatient processes and RTT pathways
• Understanding of the Trust’s Patient Access Policy

Experience:

• Previous experience in a receptionist, administrative, or customer service role
• Experience of working in a busy environment
• Previous NHS or healthcare setting experience
• Experience using PAS systems (e.g., ERS, Cerner / PowerChart)

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jessica Saxon Job title service coordinator Email address [e-mail] Telephone number 07812438608

If you have problems applying, contact

Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone [phone]