Resource & Scheduling Coordinator

Aster Group; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Aster Group is seeking three Resource & Scheduling Coordinators for a six month fixed term contract. You will support Response Repairs teams and Surveyors, ensuring works are planned and coordinated to deliver a high quality service.

You will manage day-to-day scheduling of repairs, coordinate contractors, chase updates, maintain records, and produce regular KPI reports to drive service improvements while maintaining excellent customer service.

Qualifications

• Experience in planning, scheduling or coordination.
• Ability to manage a demanding workload and changing priorities.
• Strong attention to detail and decision making in fast-paced environments.
• Comfortable learning new systems and ensuring data accuracy.
• Confident communicator with operatives, supervisors, customers and contractors.

Responsibilities

• Day to day scheduling of responsive repairs, balancing priorities, skills, location and customer commitments.
• Manage work orders, confirm appointments, chase outstanding works and resolve delays.
• Liaise with surveyors, contractors and colleagues to keep records up to date.
• Organise and lead contractor review and WIP meetings; prepare agendas and actions.
• Monitor KPIs and produce regular reports highlighting performance and trends.

Skills

Planning

Scheduling

Coordination

Communication

Customer service

Tools

Uniclass

ROCC

DRS

Job description

Job Title: Resource & Scheduling Coordinator

Location: Flexible - able to travel within our operating region

Salary: £32,106 per annum

Job type: Six Month Fixed Term Contract, Full Time. 37 hours per week

Closing Date: 28th October 2026.

We are looking for three Resource & Scheduling Coordinators to join our team on a six month fixed term contract.

As a Resource & Scheduling Coordinator, you will be responsible for supporting our Response Repairs operational teams and our Surveyors, ensuring works are planned and coordinated effectively to deliver a high quality service to our customers.

Responsibilities in the role will include -

• Day to day scheduling of responsive repairs, balancing priorities, skills, location and customer commitments to make the best use of available resources.
• Supporting the day to day management of our contracted repairs service, acting as the main operational contact for contractors. You'll manage work orders, confirm appointments, chase outstanding works and accelerate delays or issues.
• You'll liaise with surveyors, contractors and colleagues to resolve queries and keep accurate records of progress.
• You'll organise and lead regular contractor review and work in progress (WIP) meetings, reviewing outstanding orders, priorities and delivery risks. This will include preparing agendas, taking minutes, recording agreed actions and following these through to completion.
• You'll monitor and analyse contractor key performance indicators (KPIs), producing regular reports that highlight performance against agreed targets, trends and areas requiring improvement.
• You will provide advice and support to customers while working closely with trade operatives, supervisors, colleagues and contractors, building strong working relationships to ensure the best possible outcomes.

About you:

• You'll have some experience working in a planning, scheduling or coordination role, with the ability to manage a demanding and fluctuating workload.
• Experience planning digital diaries for operatives within a repairs and maintenance environment would be advantageous.
• You'll need to be organised, able to react quickly when priorities change and be confident managing multiple tasks simultaneously.
• You'll have strong attention to detail and be comfortable making decisions in a fast paced environment.
• Experience using Uniclass, ROCC and DRS would be desirable, although not essential.
• You'll be comfortable learning new systems and ensuring information is always accurate and up to date.
• You'll be a confident communicator, both written and verbal, with the ability to build positive working relationships with operatives, supervisors, customers and contractors.
• You'll understand the importance of excellent customer service and take pride in helping to deliver a responsive, efficient and reliable repairs service.
• You'll be confident working with contractors, following up on commitments and managing work through to completion.
• You'll be comfortable organising and leading meetings, recording clear actions, and using performance data to identify trends and support service improvements.
• Experience supporting contract management or monitoring contractor performance would be advantageous.

The roles are considered hybrid roles, enabling you to base yourself from home if you wish. Two of the opportunities we have will require weekly travel to our offices in either Devizes or Frome, so you'll be suitably based to do this, with a full UK driving licence and access to a vehicle for work purposes.
What's in it for me:

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

Candidates with experience of: Resource and Scheduling Coordinator, Resource Coordinator, Maintenance Planner, may also be considered for this role.