Resource Planner

Clarion Housing Group; Stevenage; Hybrid; GBP 34,000 - 39,000; Full time

Job summary

Clarion Housing Group is looking for a Resource Planner in Stevenage to ensure repairs and maintenance runs smoothly. You will book residents’ appointments, monitor progress, and deploy operatives in the right place and time, coordinating calendars and training as needed.

The role requires strong communication, teamwork, and organisational skills, with a hybrid working pattern. A focus on delivering a first‑class service to residents is essential.

Qualifications

• Experience using scheduling software in a busy, customer-focused environment.
• Bonus points if you’ve worked in repairs or maintenance.

Responsibilities

• Booking in repair appointments and checking everything stays on track.
• Making sure operatives are fully booked and working efficiently.
• Following up on emergencies and missed jobs.
• Keeping diaries up to date with holidays, training, and any follow‑on work.
• Checking daily progress to make sure all jobs are completed on time.

Skills

Scheduling

Communication

Organisational skills

Tools

Scheduling software

Job description

Location: Hybrid/Kings Court, Stevenage Salary: £33,952 - £39,350 per annum Hours: 39 per week Contract Type: Permanent

Are you super organised, calm under pressure, and great with people? We’re looking for a Resource Planner to join our friendly team in Stevenage! If you love problem-solving and keeping things running smoothly behind the scenes, this could be the perfect role for you.

What’s the job all about? As our new Resource Planner, you’ll play a key part in making sure our repairs and maintenance service runs like clockwork. You’ll be booking appointments for residents, keeping an eye on progress, and making sure our operatives are in the right place at the right time. From tracking repairs to managing time off and training in our team’s calendars, your sharp scheduling skills will help us deliver a first-class service that puts our customers first.

Day-to-day, you’ll be:

• Booking in repair appointments and checking everything stays on track
• Making sure operatives are fully booked and working efficiently
• Following up on emergencies and missed jobs
• Keeping diaries up to date with holidays, training, and any follow‑on work
• Checking daily progress to make sure all jobs are completed on time

You’ll ideally have experience using scheduling software in a busy, customer-focused environment, and bonus points if you’ve worked in repairs or maintenance before.

Most importantly, you’re a great communicator, a team player, and someone who loves getting things organised and done right.

If you’re ready to join a supportive team where your work makes a real difference to people’s lives, we’d love to hear from you!

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Thursday 5th November 2026 at midnight. This vacancy may close early without notice.

Interviews will likely take place the w/c 16th or 23rd November 2026.

We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully.

This is a hybrid role with a base location at our offices in Stevenage. You need to be prepared to travel to Stevenage once a month for a team meeting and for 1-2 weeks initially for training.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Web: www.clarionhg.com LinkedIn: www.linkedin.com

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.